Job Description
Schneider Electric has an opportunity for a Order Entry Specialist that will be 100% remote position.
Order Entry can be described as a key role within Service Operations team that assists with the planning and set up of orders containing services. They should also possess good organizational, analytical, and problem resolution skills.
What will you do?
Proactively support the working relationships with direct Schneider Electric accounts (i.e., Sales– Inside and Outside, Project Coordination, Order Fulfillment, Technical Support for both single- and three-phase product lines, USC Parts) and Manufacturer’s Representatives
Set up projects in Q2C after receiving turnover package from Sales Team. – Review open cases and follow up daily to ensure timely and accurate closure
Work closely with Sales Engineer and Operations to identify pricing and rates provided to purchaser in order to generate accurate invoices.
Obtain various documentation such as service quotations, material orders, time sheets, packing slips and rental agreements to account for all activity coded to a particular job.
Create purchase orders to vendors for various material required for services including safety equipment, hardware, and electrical equipment such as Square D products.
Assist Accounts Receivables with collection of past due invoices.
What qualifications will make you successful?
Bachelor’s degree in a related field or Applicable Experience
Knowledge of principles and processes for providing customer and personal services. This includes customer-needs assessments, quality standards for services, and conducting evaluations to determine customer satisfaction.
Professional experience in customer service Key Competencies – Excellent customer service skills
Strong in follow-up actions and will own the interaction with stakeholder
Active listener who is adept at planning and organizing
Proven ability in following process and direction
Strong written and verbal communication skills
Ability to gather and analyze data
Ability to multitask
Ability to identify and solve problems
Must be organized, detail-oriented, and a highly adaptable team player