Employer: DemandScience
- We are Demand Science, a global company which never stops innovating in our mission to provide the healthiest and most predictive global B2B data and intelligence for our customers.
- Our clients include sales and marketing professionals at global companies. Excellent execution is in our DNA.
- We provide innovative AI-analytics merged with enriched data to identify your next in-market prospects and customers at scale.
- The Order Administrator is responsible for all aspects of global customer order processing, including entering new orders and compliance with all company policies to ensure appropriate terms and order flow for all customer orders.
Essential Job Functions:
- Responsible for order management processes which includes order translation, validation, order entry, and timely endorsement to Customer Experience and product fulfilment teams
- Validate data with applicable customer purchase documents and internal policies, procedures and business system requirements for completeness and accuracy
- Configure all setup-related activities for order orchestration
- Enter data related to incoming customer contracts into applicable business systems using defined computer software
- Ensure contract terms align with product and service deliverables
- Investigate questionable data and recommend actions to resolve discrepancies
- Notify appropriate departments of any new or updated data
- Communicate with customers to comply with contract provisions
- Compile data and prepare a variety of reports
- Mentor and train other order administrators
- Ensure follow thru on all instructions communicated within each order
- Build and update order administration processes while learning as you go
- Ensure that booking criteria is met when reviewing customer purchase orders and all discounts are properly approved in accordance with company policies and procedures
- Place orders on necessary holds, as appropriate. Work them to launch/closure
- Collaborate with external customers, internal Sales, Compliance, Legal and Operations to ensure that order issues are resolved in a timely manner
Essential Qualifications “What You’ll Need”
- Strong knowledge of order management systems and NetSuite ERP or similar systems
- Solid understanding of basic accounting principles
- A great eye for detail and accuracy with excellent organization skills
- A growth mindset
- Client and service-minded attitude and experience
- Ability to problem-solve, multi-task in a fast-paced environment, and research answers using multiple resources to satisfy customer inquiries in a timely manner
- Requires excellent oral and written communication skills
- Experience in contract administration helpful
- Basic Excel experience required
- Solid and accurate data entry experience required
- Excellent critical thinking, analytical, organization, and interpersonal skills
- Ability to work across organizational boundaries and levels
- Must be reliable and have a positive attitude
- Demonstrate initiative and willingness to overcome challenges
- Ability to work effectively in a team setting or individually as may be required
- Ability to recognize and adapt to change
THE GOOD STUFF!
We embrace diversity and inclusion and encourage everyone in Demand Science to bring their authentic, fun selves to work every day. We offer a variety of social programs and family-friendly benefits too! Check this out!
- We provide a Retirement plan with an employer match
- We also provide medical, dental and vision plans
- Flexible spending, dependent care, and health savings accounts
- We provide Life Insurance – short and long term/ Accident / Critical Illness Insurance
- Pet Insurance too!
- There’s also a Health and Wellness Program
- Flexible Remote Work Option? You bet!
- Want to take a vacation? You’ll have paid time off
- Paid Birthday Leave? Why not? Have a party!
- Peer-Appreciation Program – because affirmations are lovely but so are rewards!
Demand Science is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
