We are looking for a mission-driven, hard-working team member who is passionate about making mental health more affordable and is excited to work with both providers and their clients to ensure they have a seamless and positive experience with our insurance program. You will work closely with our Insurance Operations teams to execute on and manage day-to-day operations of Alma’s Insurance Program, while also helping the team to think through opportunities to streamline workflows, improve provider/client experiences, and proactively identify operational risks that may come with scaling our business.
What you’ll do:
- Serve as a functional expert in your subject area, being able to independently handle day to day escalations from internal and external teams
- Manage between 6 to 10 direct reports depending on time in the Team Lead role, prioritizing productivity to hit team SLAs while also supporting team Associates’ professional development
- Maintain extremely productive self-work habits amidst changing workflows and processes, and champion change management for the rest of the team
- Collaborate cross-functionally with our Customer Experience, Insurance Operations, and Product teams to deliver an exceptional experience to providers and clients
- Work closely with the team analyst and operations manager to ensure processes are feasible and efficiently executed by team Associates
Who you are:
- 2+ years work experience in a similar role managing employees and collaborating cross-functionally, ideally at a high growth startup
- You are quick to pattern recognize and understand the impact of decisions through ambiguity
- You have the ability to self-serve with a bias towards action and investigation to get the answers or data required you need
- You are inspired by the success of your team and enjoy supporting others in their professional development
- You are a highly organized team player with excellent communication skills and a customer-centric attitude
- Passionate about mental health and our mission at Alma
- Prior experience in healthcare, specifically mental health, is a plus, but not required
Benefits:
- We’re a remote-first company
- Health insurance plans through Cigna (medical and dental) and MetLife (vision), including FSA & HSA plans
- 401k plan (Roth and Traditional)
- Free Alma platform access
- Monthly therapy and wellness stipends
- Monthly co-working space membership stipend
- Monthly work-from-home stipend to power your wifi, lunches, coffee, and more
- Pet discount program through United Pet Care
- Financial perks and rewards through BenefitHub
- Free EAP access through LifeWorks
- One-time home office stipend to set up your home office
- Comprehensive parental leave plans
- 9 paid holidays, 1 Alma Mental Health Day, and 1 Alma Volunteering Day
- Unlimited PTO
Salary Band: $58,500 – $95,000