Saatchi Art
Leaf Group is a house of brands, creating and cultivating digital-first companies in growing lifestyle categories: Fitness & Wellness (Well+Good, Livestrong.com); Home & Decor (Hunker, Society6, Deny Designs), and Art & Design (Saatchi Art, The Other Art Fair). Additionally, we have performance focused brands in key categories such as Travel, Pets, and DIY (OnlyInYourState, Cuteness, eHow). Our media and marketplace brands are authentic and authoritative, reaching a large and growing passionate audience.
We work in a fun, collaborative environment that is diverse, adventurous, and open-minded. We look for proactive, accountable people focused on continuous learning and growth to push themselves and our businesses forward.
Saatchi Art is the world’s leading online art gallery, established with the goal of helping people all over the world connect with art and artists they love. We offer an unparalleled selection of paintings, drawings, sculpture, and photography in a wide range of prices, and provide artists worldwide with an expertly curated environment in which to exhibit and sell their work. Based in Los Angeles, Saatchi Art is redefining the experience of buying and selling art, making it welcoming and accessible for artists and collectors alike.
We are looking for a Temporary Operations Support Specialist to join our team. This is a temporary position and will be evaluated further based on performance and business need.
A big vision calls for a big job. As we grow, our need for an Operations Support Specialist grows with us.
You’ll Report To: Manager, Customer Service & Operations
A typical day as an Operations Support Specialist might include:
- Resolve, investigate and respond to inquiries from buyers and artists in a supportive, friendly and helpful manner which results in KPI achievement and high satisfaction.
- Effectively use the Zendesk ticketing system and follow appropriate processes and procedures to resolve inquiries or escalate as needed.
- Monitor shipments and liaise with our Logistics Team to ensure fast and safe arrival.
- Work cross functionally with Operations,Curatorial, and Product teams to resolve complex and long-lead order situations and ensure a well-coordinated and streamlined service process.
What You Have:
Must have customer service experience.
A passion for fine art and helping collectors of art and artists.
Zendesk experience is a plus
Excellent verbal and written communication.
Ability to meet deadlines and a high attention to detail.
Strong time management and organizational skills, with an ability to multi-task.
Team player with a flexible approach
Ability to commit to 40 hours per work week.
Ability to work from home with access to high speed internet connection to execute assigned tasks.
Comfortable using technology as a primary form of communication (i.e. Slack, email, Zoom, etc.).
Not afraid to wear multiple hats – no job being too small or too large
We’re casual and informal but we work hard and work responsibly. A pleasant and supportive demeanor goes a long way.
You’ll be successful if you like staying busy, helping people, and navigating a fast-changing, dynamic, exciting, collaborative environment. You must be patient, empathetic, and passionately communicative. Support specialists should be able to put themselves in their customers’ shoes and advocate for buyers and artists when necessary.
For full-time permanent roles:
Competitive compensation and benefits packages (i.e., Medical, Dental, Vision, FSA, 401K)
Gender neutral family leave
Paid-to-play vacation rewards
Discretionary unlimited vacation time
Employee discounts for Saatchi Art, Society6, and Deny Designs