This is a ops-forward role inside a telehealth startup, built for somebody who can run point on process improvement, SOPs, cross-functional projects, and data reporting for clinical leadership. You’re basically the “make it make sense and make it better” person for the Medical Director + Clinical Directors.
About Midi Health
Midi Health is a digital healthcare company focused on improving women’s midlife care. They’re scaling fast and want operators who can bring structure, clarity, and consistency to clinical workflows without slowing things down.
Schedule
- Remote
- Full-time
- No specific hours listed (expect calendar support for leadership + meetings across time zones)
What You’ll Do
- Build and maintain SOPs and clinical protocols to standardize operations
- Investigate operational problems, find root causes, and propose evidence-based fixes
- Lead process improvement work (Lean / quality methods style) to reduce waste and improve efficiency
- Manage leadership calendars, capture meeting notes, and distribute minutes as needed
- Serve as a liaison between clinicians and administrative leadership to keep initiatives moving
- Run multiple projects at once, track progress, surface blockers, and escalate when needed
- Build dashboards and reports for clinician workforce metrics and care delivery performance
- Identify unusual trends in the data, investigate why, and provide action plans
- Facilitate trainings/workshops to roll out new workflows and protocols
- Produce A3-style analysis presentations and process improvement proposals
- Update downtime SOPs and clinical workflows as guidelines evolve
What You Need
- Bachelor’s degree
- 3+ years in a dynamic telemedicine/healthcare startup and/or a large multi-clinic hospital system
- 2+ years leading complex cross-functional projects using data + strategic planning
- Strong written and verbal communication (comfortable with everyone from MAs to C-suite)
- Excellent organization, detail, time management, and project management
- Ability to learn new systems quickly
- Proficient in Google Workspace
- Process improvement mindset (Lean / TQM familiarity is a plus)
- Comfortable juggling competing priorities with a “no task too small” attitude
Benefits
- $70,000–$80,000 salary range
- Health, dental, vision
- Paid holidays
- Flexible time off
Interview Process
- Recruiter screen (30 min)
- Hiring manager screen (30 min)
- Director interview (30 min)
- Final interview (30 min)
Quick gut-check (because this one can backfire if you misread it)
This is not “light admin.” It’s heavy operations and accountability: SOPs, metrics, projects, exec support, and being the glue between clinical and ops. If you like structure, systems, and measurable wins, this is a good lane. If you hate ambiguity or being the person who has to push adults to adopt new workflows, it’ll drain you.
Happy Hunting,
~Two Chicks…