Employer: MedArrive
MedArrive is a fast-paced and fast-growing start up on a simple mission: Improving people’s lives by bringing more humanity to healthcare.
Our enemy is an often soulless, transactional healthcare system that’s increasingly engineering the vital human touch away from the experience – and often hard to access. MedArrive enables healthcare providers to seamlessly extend care services into the home, unlocking access to high-quality healthcare for more people at a fraction of the cost. Our care management platform allows providers and payors to bridge the virtual care gap, integrating physician-led telemedicine with in-person care from EMS professionals. Patients can access trusted medical expertise from their homes’ comfort and safety without interruption to the continuity of care, ultimately resulting in better patient outcomes, a better-utilized healthcare workforce, and significant cost savings for patients and providers alike.
About The Role
We are looking for a customer service oriented self starter to join our team as an Operations Scheduler. This role is ideal for someone who enjoys working hand in hand with cross-functional team members to deliver an exceptional patient experience, and improve our operation. You will be responsible for scheduling appointments with field providers who will deliver care to patients in their homes. We have the opportunity to move fast, and we rely heavily on the operations team to set the pace. In this role you will be critical to ensuring we deliver best in class services to our partners and their patients. This is a 100% remote role that can be based anywhere in the US. Must be available to work East coast (Eastern time zone) hours.
What you’ll do:
- Oversee the QC process for all scheduling activities to ensure that all scheduling information (time of appointment, visit notes, etc.) is most up-to-date within our scheduling platform
- Update cross-functional teams as necessary based on scheduling conflicts/challenges/changes
- Assist with scheduling appointments for EMS providers to deliver care to patients in their homes
- Follow up, and reschedule canceled appointments following standard work and departmental policies and procedures.
- Perform various tasks in support of the day-to-day operations associated with providing the MedArrive service, including delivering high-quality clinical services and patient, physician, and provider experiences.
- Provide excellent Customer Service, ensuring that partner and patient unique needs are met.
What you’ll need:
- Must be tech-savvy; familiar with G-suite and can comfortably navigate through various platforms
- 1+ years of experience with scheduling of appointments in a fast-paced healthcare setting
- Experience supporting the implementation of clinical care programs for Medicare and/or Medicaid populations
- Minimum High school diploma; Associate’s degree or higher preferred
- Must possess strong written and verbal communication skills
- Attention to detail, accuracy in appointment scheduling, data entry, and information shared
- Collaborative and team-focused approach
- A passion for making a difference in the lives of patients is highly desired