Lead a remote operations team that keeps critical medical record retrieval running smoothly for healthcare clients nationwide. This role is ideal for a people-focused operations leader who can balance client expectations, team performance, and financial outcomes in a fast-paced digital health environment.
About Sharecare
Sharecare is a leading digital health company that helps people manage all their health in one place. Their data-driven virtual health platform supports individuals, providers, employers, health plans, government organizations, and communities by driving positive behavior change and improving access to high-quality care. The culture is mission-driven, collaborative, and focused on making healthcare more connected and affordable.
Schedule
- Full-time, remote role within the United States
- Standard Monday–Friday business hours, with flexibility based on client needs
- Regular virtual collaboration with Directors, regional leaders, and frontline teams
- Some travel required for client meetings or onsite coverage as needed (may include overnight stays)
What You’ll Do
- Set the tone and vision for the Medical Record Retrieval operations team, leading with compassion, accountability, and innovation
- Lead and support a team of release of information specialists to achieve quality, turnaround time, and productivity goals
- Hire, train, coach, and retain talent while reinforcing core values and performance standards
- Conduct weekly 1:1s with direct reports and provide ongoing feedback, mentoring, and development
- Oversee time and attendance, staffing coverage, and adherence to operational schedules
- Partner with domestic and global teams to maintain and improve turnaround times, quality, and SOP compliance
- Manage new client implementations, project setups, and customized workflows to meet client expectations
- Attend and/or lead client calls, respond to issues, and ensure timely communication and follow-up
- Prepare monthly portfolio presentations and status reports for senior leadership
- Maintain and update process documentation and client-specific instructions; oversee ongoing team training
- Partner with Solutions, IT, and internal stakeholders to troubleshoot connectivity and workflow issues
- Support financial performance by monitoring revenue, expenses, and margins; identify opportunities to improve efficiency and profitability
- Build strong relationships with Client Success and other internal partners to strengthen customer satisfaction and identify growth opportunities
What You Need
- Bachelor’s degree preferred, plus relevant operations leadership experience
- Proven experience managing teams in a fast-paced, multi-tasking environment (healthcare operations, HIM, ROI, or related fields a strong plus)
- Strong leadership skills with the ability to delegate, make decisions quickly, and develop staff
- High proficiency with Microsoft Outlook, Word, and Excel
- Excellent written and verbal communication skills with strong negotiation and client-facing abilities
- Detail-oriented mindset with strong analytical and problem-solving skills
- Ability to manage confidential materials and sensitive information professionally
- Comfortable working cross-functionally with technical, operational, and client-facing teams
- Willingness to travel as needed for client or internal meetings
Benefits
- Full-time remote position within the US
- Competitive compensation package
- Medical, dental, and vision benefits
- 401(k) and retirement options
- Paid time off and company holidays
- Professional growth opportunities in a rapidly evolving digital health organization
Roles like this don’t stay open long—especially fully remote operations leadership positions in healthcare.
If you’re ready to lead a high-impact team, support major healthcare clients, and grow your career in digital health, this is your green light to move.
Happy Hunting,
~Two Chicks…