Lead the engine instead of just turning the gears. This remote Operations Manager role owns performance, people, and process for Sharecare’s medical record retrieval operations.
About Sharecare
Sharecare is a digital health company that helps people manage all their health in one place. Their virtual platform connects individuals, providers, employers, health plans, governments, and communities to tools and data that drive better decisions. The core focus: more accessible, coordinated, and high-quality care at scale.
Schedule
- Full-time, remote role
- Standard business hours with flexibility based on client and team needs
- Some travel required, including possible overnight stays
What You’ll Do
- Own day-to-day operations for Medical Record Retrieval, ensuring consistent, timely, and professional execution
- Set the tone and vision for your team, leading with accountability, clarity, and innovation
- Lead, coach, and develop a team of release of information specialists to hit quality, productivity, and profitability goals
- Standardize processes across regions and define performance metrics to track against objectives
- Oversee hiring, performance management, and employee engagement, including weekly 1:1s with direct reports
- Maintain time and attendance standards, coverage planning, and training completion for your team
- Implement new client programs and manage customized project needs from kickoff through execution
- Lead or join client calls, prepare monthly portfolio presentations, and respond to client concerns around delivery and quality
- Partner with Solutions and IT to troubleshoot connectivity and operational issues
- Support annual budgeting and fiscal planning; review financial performance across revenue, expenses, and margins
- Spot growth opportunities within existing accounts and support expansion alongside Client Success and other leaders
What You Need
- Bachelor’s degree and prior management experience preferred
- Strong leadership experience in operations, ideally in healthcare or release of information environments
- High proficiency in Microsoft Outlook, Word, and Excel
- Proven ability to thrive in a fast-paced, multi-tasking environment
- Excellent verbal and written communication skills
- Strong customer service and negotiation skills
- Sharp analytical and problem-solving abilities with attention to detail
- Ability to handle confidential information professionally and in line with HIPAA and corporate policies
- Willingness and availability to travel as needed
Benefits
- Competitive compensation
- Fully remote work environment with travel for key meetings as required
- Opportunity to lead a critical operational function within a growing digital health company
- Collaboration with senior leadership and cross-functional teams on strategy, process, and growth
- Comprehensive benefits and resources to support your health, well-being, and professional development (per company offerings)
If you’re ready to run the operation, not just survive inside it, this is your lane.
Happy Hunting,
~Two Chicks…