In This Role You Will:
Your role will begin as an IC reporting directly to the VP of health, with the opportunity to build a coaching operations team underneath you in the future. Initially, you will be responsible for three crucial areas:
- Manage the supply of dietitians
- As we build demand for insurance-reimbursed dietitian video calls, you will be responsible for always ensuring we have an adequate supply of dietitians in the most cost-effective and scalable way possible.
- This includes building hiring forecasts and analyzing current supply & demand models.
- Revise existing workflows & build new workflows across all of the dietitian touchpoints to create systems that are scalable and optimized
- Spot inefficiencies and bottlenecks in the organization’s processes and optimize resources based on metrics and key performance indicators.
- Work cross-functionally to identify process issues and lead the implementation of solutions to improve these issues, using data along the way.
- Lead data analytics for the health team
- Communicate data and strategy through well-built and easy-to-follow models.
- Support department decisions with data by finding answers to questions within our data and setting up appropriate dashboards as needed.
To Thrive In This Role You Will Need:
- Strong technical proficiency – Thinks analytically and leverages data to make decisions. Experience with data processing and proficiency in Excel. Basic understanding of SQL. Proficiency with applications such as production automation, data entry, and using software to access project data, track budget information, and design processes.
- Strategic planning & risk analysis skills.
- Ability to understand targets and goals and build a cohesive roadmap to achieving them
- Can engage in both big-picture thinking and day-to-day execution
- Foresight to anticipate and solve problems
- Strong understanding of higher-level business goals, financials, and KPIs
- Strong business financial knowledge
- Detail-oriented with great organizational skills.
- A self-starter who thrives in ambiguity and can figure things out given high-level direction.
- Is excited by the startup environment and bringing structure to chaos.
- Has no problem getting projects off the ground from 0 to 1.
Preferred Qualifications:
- 3+ years experience in operations, consulting, analytics, and/or financial services.
- Bonus points if previously at a startup, extra bonus points if previously at a health startup.
- Project management experience.
- Experience scaling a human workforce is a plus.
- Experience with people management is a plus.