Operations – Criminal Data Processor

Job Details
Remote Type
Fully Remote
Job Summary

The Criminal Data Processor will review criminal and civil records for accuracy, ensure all required pieces of information are present, will pursue any required missing or discrepant information, and will apply customized client guidelines to records. Criminal Data Processors are expected to become experts in the public records of the jurisdictions they process. This role may also provide support to our Criminal Data Researcher, which conduct criminal and civil research online. This role will require a consistent level of quality and time service, based on strategic corporate goals. This position is a work-from-home position and will require working from a desk for extended periods of time. This role will report directly to their respective Processing Operations Supervisor.

Duties and Responsibilities

Process criminal records using InformData’s proprietary software.
Review customer requirements and ensure all requests from customers are being met and applied to the order appropriately
Must provide updates to Supervisor regarding any delays, website outages, website changes, automation outages, automation changes, and/or fee changes that would impact our business or our customers.
Act as a back-up for our automated agents.
Maintain Quality and TAT standards set by InformData.
Inform the Supervisor of any current quality or trending issues.
At times, processors may be tasked with providing support to our criminal data researching teams, which is another web-based position.
Please note that this job description is meant to give a basic understanding of the position and does not cover every part of the job duties and requirements. InformData reserves the right to change or assign other duties to this position at any time.

Key Performance Indicators (KPI) Accountability

Maintain proficiency in background screening processes.
Gain operational understanding of all InformData processes.
Aid in ensuring the following accuracy ratings are maintained
Time Service Variable and specific
Turnaround Time (TAT)
On-time Delivery
QA TAT Seconds

Must have a High School diploma.
Knowledge of computer software packages (MS Word, Excel, Outlook, and PowerPoint).
Must be able to type 45 wpm.
Ability to work in both a team environment and work independently.
Excellent written, verbal, and presentation communication skills.
Must have strong attention to detail.
Must have access to a computer and high-speed internet from home.
Must complete introductory training.
Ability to work OT with prior notice.
Excellent multi-tasking, time management and detail-oriented skills.
Must be able to pass a comprehensive background check.
Working Conditions

This position requires the incumbent to work indoors at a desk for extended periods of time and use of workstation.
The person must be able to comprehend and follow work instructions in a fast-paced, team environment.
This position requires the ability to interact with all levels within the organization and requires the ability to respond professionally to all individuals and work well as a team player.
This position may be required to work overtime on occasion to meet company objectives.
Physical Requirements

Must be able to remain in a stationary position for extended periods of time
Must be able to occasionally move about the office to access office equipment, etc.
Must be able to constantly operate office equipment such as a keyboard, phone, computer, copier, fax machine and printer, etc.
Must be able to frequently communicate with and listen to other InformData employees and vendors
Must be able to occasionally move, bend, lift, push, pull and carry no more than 20 pounds
Must be able to view multiple monitors for extended periods of time and visually determine accuracy, details and transcribe date in close proximity of computer software