At Bank of the West, our people are having a positive impact on the world. We’re investing where we feel we can make the most impact, like advancing diversity and women entrepreneurship programs, financing for more small businesses, and promoting programs for sustainable energy. From our locations across the U.S., Bank of the West is taking action to help protect the planet, improve people’s lives, and strengthen communities. We are part of BNP Paribas, a global leader supporting the UN Sustainable Development Goals (SDGs). Yes, we’re a bank, but as the bank for a changing world, we are continually seeking to improve the ways we help our customers, while contributing to more sustainable and equitable growth.
Job Description Summary
Responsible for performing various operational activities and provide support in assigned unit. Assists Operational Unit meet service levels consistently by coordinating information among internal/external customers and resolving standard operational issues.
Essential Job Functions
Responds to various standard operational issues for internal and/or external customers.
Receives and reviews incoming work, contacting appropriate resources as needed.
Prepares, edits, distributes, and/or corrects standard documents.
Maintains a moderate working knowledge of unit policies, procedures, standards and workflow.
Other Job Duties
Performs other duties as assigned.
Required Experience
Requires limited job knowledge of systems and procedures.
Follows basic work routines and standards.
Typically does not require prior experience.
Education
High School Diploma or GED Required
Skills
Basic knowledge of the products, policies and processes related to unit assigned.
Basic knowledge of banking operations.
Reconciliation Services.
Researches and resolves complex out-of-balance conditions.
Reconciles moderately complex GL accounts and notifies business partners of discrepancies, following established department procedures.
Balances figures, computes totals and performs other mathematical calculations.
Communicates frequently with other departments and branch employees.
Assists in resolving escalated issues.
Utilizes multiple systems and software applications to complete required research.
Retains accurate and appropriate supporting documentation.
May provide cross training to other employees, as requested.
Hourly Rate: $18.00 – $23.32
The base salary opportunity can vary based on candidate’s geographic location, experience, knowledge, skills, and abilities.
“To protect the health and safety of our employees and customers, Bank of the West may require all U.S. employees to provide proof of their vaccination status. Employees who are not fully vaccinated may undergo regular testing”
Working Location Statement
This position has the option to work in one of our key hubs (San Ramon, CA, Tempe, AZ, Omaha, NE) or to work remotely as long as it is in within our 27 state working footprint which includes AZ, CA, CO, FL, GA, ID, IA, IL, KS, MI, MN, MO, NE, NV, NM, NC, ND, OH, OK, OR, SD, TX, UT, WA, WI, WY, NY.