This is an operations hub role that keeps Population Health running clean, compliant, and on time. If you’re organized, process-minded, and you like being the person who makes workflows actually work, you’ll be busy in the best way here.
About Sharecare
Sharecare is a digital health company helping people manage their health in one place through a data-driven virtual health platform. They partner with providers, employers, health plans, government organizations, and communities to improve access, outcomes, and overall well-being.
Schedule
- Full time
- Remote
- Cross-functional work supporting Population Health Operations
- Fast-paced environment with recurring processes, deadlines, and ongoing projects
What You’ll Do
Manage and assign incoming referrals in Guiding Care and route self-referrals appropriately
Maintain licensure tracking, send renewal notifications, validate Nursys data, and support licensure reimbursements
Produce and distribute staffing reports and quality data to internal and client partners
Administer platform access (CareFirst), including user setup, password resets, and coordination with IT
Coordinate onboarding and offboarding, including systems access, training coordination, and tracking tools
Maintain welcome communications and respond to onboarding inquiries via the Welcome mailbox
Support policy updates, approvals, and tracking (including PowerDMS and policy trackers)
Manage rewards and recognition expense requests, processing, and purchases
Oversee engagement initiatives like Care Crew membership and staff feedback collection
Monitor operational projects for schedule, risks, scope, quality, and on-time delivery
Research and resolve issues tied to incentive payments, equipment, access, and reimbursement
Collaborate with Quality, Training, Shared Services, and client teams, escalating issues and driving them to closure
Provide administrative support such as meeting coordination, note-taking, reporting, and operational materials
What You Need
4-year degree/diploma or equivalent operational experience
Knowledge of healthcare and/or managed care required
Strong organization and prioritization skills with a process-first mindset
Troubleshooting ability and comfort owning outcomes, not just completing tasks
Strong written, verbal, and presentation skills
Proficiency in MS Office (Word, Excel, Visio, PowerPoint, Outlook)
Experience working with cross-functional teams
Preferred Qualifications
Meeting facilitation experience
Project management and/or Six Sigma experience
Benefits
Remote role
High-impact exposure to Population Health operations, compliance, and workforce coordination
Opportunity to drive process improvements that reduce cycle times and improve service delivery
Posted today, so you’re early. If you’re qualified, this is the moment to move while the applicant pool is still reasonable.
Happy Hunting,
~Two Chicks…