Help keep high stakes legal work running smoothly from behind the scenes, all from your home office. As an Operations Coordinator, Litigation Support at Steno, you will be the operational backbone that keeps tickets moving, clients informed, and internal teams in sync.
About Steno
Steno is a fast growing litigation and court reporting services company founded in 2018. The team blends legal, technology, operations, and finance experience to modernize an outdated industry. With cutting edge tools, flexible deferred payment options like DelayPay, and a hospitality mindset, Steno helps legal professionals work smarter and more efficiently.
Schedule
Full-time, remote role based in the United States.
Hourly, non-exempt position with a flexible schedule aligned to business needs.
Work cross functionally with litigation support, operations, and other internal teams in a distributed environment.
What You’ll Do
⦁ Triage and route incoming Litigation Support tickets, ensuring prompt resolution and adherence to service level agreements.
⦁ Manage communications across phone, ticketing, and case management systems in Zendesk, including merging cases and maintaining clean, accurate records.
⦁ Collaborate with internal teams to resolve customer issues, escalating time sensitive requests to the right person or department.
⦁ Monitor job milestones, request vendor updates, and update internal systems with key notes so customers always know the status of their matters.
⦁ Deliver outstanding customer service with a professional, empathetic, hospitality focused approach in every interaction.
⦁ Support ongoing litigation support projects, maintain internal reference materials, and capture notes and follow ups from team meetings.
What You Need
⦁ Experience in operations, customer success, legal support, or a similar role, ideally within the litigation industry.
⦁ Strong organization and time management skills, with the ability to juggle multiple tasks and projects at once.
⦁ Hands on experience with tools like Zendesk, Gmail, or similar platforms for managing tickets and client communications.
⦁ A proactive, problem solving mindset and the ability to operate effectively in a remote, fast paced environment.
⦁ Excellent written and verbal communication skills and comfort working with teams across different time zones.
⦁ Familiarity with litigation support workflows such as eFiling, service of process, court filings, and case management is a plus, but not required.
Benefits
⦁ Competitive pay in the range of 20 to 25 dollars per hour, depending on experience.
⦁ Health, vision, and dental benefits with low cost plans that support your best work.
⦁ Wellness and mental health benefits that can be shared with family members.
⦁ Flexible paid time off so you can rest, recharge, and maintain balance.
⦁ Equity options, recognizing that Steno’s success is built on its team.
⦁ Access to a company provided 401(k) account.
⦁ Home office setup support and a monthly stipend to help cover internet and phone costs.
If you are ready to be the steady, organized force that keeps complex legal operations running smoothly, now is the time to get your application in.
If you thrive on structure, communication, and solving problems before they become fires, this role could be exactly where you do your best work.
Happy Hunting,
~Two Chicks…