Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology, education services, and learning management solutions to education and faith-based organizations, serving more than 1,300 higher education institutions, 11,500 K-12 schools, 3,500 churches, and millions of individual students, families, and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships, while our focus on creativity and innovative solutions empowers our customer communities to thrive.
As a Nelnet company, the perks at NBS go beyond our benefits package. You’re part of a community, invested in you as an individual and united by our mission to create opportunities for people where they live, learn and work.The Online Help & Communication Specialist I works as part of the Online Help and Communications Team to develop external facing help materials for NBS products. This position creates help demonstration videos, training videos, knowledgebase articles, interactive e-learning content, etc. In addition, the Specialist I takes part in the quality assurance process for online help content created by the team.
JOB RESPONSIBILITIES:
1. Enter, transcribe, record, store or maintain instructional and how-to information in written or electronic form.
2. Edit and publish a variety of content types–training videos, product demonstrations, how-to videos, e-learning content, etc.
3. Author “how-to” content for new technology or for filling gaps in existing content.
4. Audit and edit the help system content–both written and video–as product updates are released.
5. Participate in quality assurance reviews for help content.
6. Report product issues found during the documentation phase to appropriate individuals.
7. Assist team members as needed with content creation.
8. Develop camaraderie and trust with partners at all levels of the company.
Salary Range: $22-$23/hr
EDUCATION:
Associate’s Degree preferred. Equivalent experience considered.
EXPERIENCE:
1. Experience creating written instructional content.
2. Teaching, training or presentation experience a plus.
3. Scripting and producing “how-to” or teaching videos using Captivate, Camtasia or similar products.
4. Experience creating or editing graphics using Photoshop, Snagit or similar products.
COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES:
1. PC/Windows proficiency and Internet browser familiarity (IE, Firefox, Chrome).
2. Excellent written and verbal skills.
3. Friendly, courteous, and service-oriented.
4. Understanding of the Higher Ed and K-12 markets are a plus.
5. Ability and willingness to learn to use the following software tools, as well as any other software tools necessary for the completion of a given task:
a. Adobe Captivate
b. Adobe Photoshop
c. Camtasia Studio
d. Final Cut Pro
e. MindTouch
f. Snagit
6. Ability to learn any area of the supported product suites to be able to create a clear, complete and concise article or video explaining and demonstrating the area.
7. Embody the core values of Nelnet.
Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. APPLY HERE