$30 per hour, 20 hours per week, with the possibility of more hours in the future.
Our team is 100% remote and distributed across the world. We have team members in Australia, the US, Canada, Thailand, Germany, Argentina, South Africa, the UK, and Romania. It doesn’t matter where you live or what time zone you’re in.
Your main responsibility will be to reply to customers asking for help with Breakdance. You need to love to help others and be able to keep it friendly even when dealing with difficult customers. You need to enjoy the whole process of turning anxious, confused, or angry customers into happy ones. You must be an excellent writer. We want our support replies to be friendly, easy to understand, and concise.
Flexibility
We are a small team but we try to give everyone as much flexibility as possible. Flexibility means that you can work in the mornings, or the evenings, or both, or in the middle of the night, or whatever. It means you can take two weeks off to go on a trip. It means you can wake up and decide you don’t feel like working and take the day off without telling anyone.
We aim to be as asynchronous as possible. We don’t do meetings. You will have a list of prioritized tasks assigned to you, and we’ll do our absolute best to leave you alone so that you can work on them in peace on your own time.
These do a good job describing how we work:
https://www.youtube.com/watch?v=fXdsmvaXx78
https://world.hey.com/jason/the-presence-prison-69608e0f
As a remote company, it’s important to us to keep a strong line between our personal life and our work. Some places like to tell their employees they are joining a family. They have regular events unrelated to work like social chat rooms, hangouts over Zoom, etc. This is just another way for these companies to emotionally manipulate people into doing more work. You have an actual family and working with Soflyy means you can organize your work around the rest of your life, using your time as you see fit.
For most of us here, that is the primary draw. We have a lot of people who have worked here for many years. Our employee attrition rate is approximately zero, and we think the flexibility we offer is the primary reason.
Responsibilities
Responding to customer support inquiries via email
Adding to and improving our documentation
Aggregating customer feedback and assisting us with development/product roadmap decisions
Writing concise bug reports based on support tickets that are a result of bugs in Breakdance
Testing development versions of Breakdance
Requirements
The only thing we care about is the ability to provide high-quality customer support to our clients. The more of these boxes you can tick the better, in descending order of importance:
Minimum availability of 20 hours per week.
Flawless written English.
Expert-level WordPress knowledge. Extensive experience with WordPress including troubleshooting, debugging, plugin development, and WordPress database structure.
Fast and hands-on learner. Able to quickly become familiar with our software and learn new things about WordPress and related technologies.
Experience with visual site/page builder plugins like Oxygen, Elementor, Divi, Beaver Builder, Bricks, or Breakdance.
Familiarity with HTML, CSS, and JavaScript.
How To Apply
Send an email to [email protected]. Use ‘Hiring – Customer Support’ as the subject of your email. We would love to be able to reply to everyone, but we simply receive too many applications for that to be possible.
Your email should contain the following information, divided into sections:
- Relevant Skills & Experience
Write a paragraph or two to introduce yourself, describe your experience with WordPress, and let us know where you found our hiring post.
If possible, describe and include links to the work that you are most proud of. Most people don’t have any code samples or plugins on WordPress.org or any examples of their work, so if you do that’s a quick way to stand out.
- Use Breakdance
You can use Breakdance on our demo server at https://breakdance.com/try.
Build out a basic site which meets the following requirements:
The site should have a header, footer, home page, blog posts index page, and multiple blog posts.
Render the contents of an ACF custom field when viewing single blog posts.
Make a “Log In” button in the header that is only shown to logged out users.
Include a link to the site in your application email.
Note: This is not a design position, so the demo site does not need to be beautiful.
- Writing Samples
Please send writing samples in the body of your email. No attachments. For each writing sample, please include one or two sentences to describe the assumptions you are making about the user and how that affects the information you are providing to them. The easiest way to stand out is to have succinct replies with links to documentation or a screenshot where helpful. The primary reason we pass on candidates is that their replies are too long, even if they are factually correct.
This article does a good job explaining what we think is good writing and how to create it: http://www.paulgraham.com/talk.html
EXAMPLE WRITING SAMPLE
Question: A customer wants to add a sticky header that disappears when you scroll down on the website, but reappears when you scroll up.
Assumption: The customer knows what a sticky header is and how it should function, but doesn’t know how to implement it using Breakdance’s GUI. I’ll send them detailed instructions on how to find the sticky setting for the Header Builder element, and explain which options to use.
Reply:
Hi Customer,
To do this, you should use the Header Builder element.
You can set your Header Builder to be sticky by enabling the “Sticky” option under Design > Sticky in the properties panel.
Next, open the settings for “Scroll Behavior”, choose a value for the “Hide After” field, and enable “Reveal On Scroll Up.” Here’s a screenshot of what the configuration should look like: https://example.com/screenshot.png.
SAMPLE 1
A customer wants to add attribute and price filtering options to their WooCommerce shop page. They’ve tried using FacetWP and WP Grid Builder, but it’s not working. Write back and explain the most efficient way to add these filters and where they should be added on their site.
SAMPLE 2
A customer wants to add a reading progress bar to the top of the viewport when visitors are reading blog posts.
SAMPLE 3
A customer wants to have a single blog post template that has a different design depending on the category of the blog post being viewed.
SAMPLE 4
A customer wants to know why Breakdance crashed their site and deleted their database.
What are your chances of getting this job?
If you meet the minimum requirements, then it all comes down to the writing samples. We need the writing samples to be clear, concise, and free of spelling and grammar errors. The previous times we’ve posted this job the vast majority of applicants either got the answers wrong, made spelling errors, wrote long replies, or were otherwise unable to meet our standards.
The primary thing we’re looking for in the replies is brevity. Take another look at the sample reply above. It doesn’t explain what we assume the reader already knows and it is as brief as possible. We get very few applicants that write like this, and the vast majority of applicants who do have been hired.