This role is equal parts training coach, quality reviewer, and “first call” support for newly contracted medical providers. You’ll help providers get fully up to speed on VA Compensation & Pension exams, reduce report errors early, and clear them to start scheduling once they’re producing clean, compliant work.
About Maximus (VES)
Veterans Evaluation Services (VES), a Maximus company, supports the VA by coordinating and ensuring quality for Compensation & Pension (C&P) examinations. This team helps providers deliver accurate documentation that supports veterans’ disability evaluations.
Schedule
- Full-time, remote (Continental U.S. only)
- Monday–Friday, 8:00am–4:30pm CST required
- Remote work must be performed from the home location on file at hire (travel not permitted)
- Company equipment provided; reliable internet and private workspace required
- Eligibility: U.S. Citizen or Green Card holder (contract requirement)
What You’ll Do
- Conduct orientation sessions with newly contracted providers via a virtual platform
- Review the first 5–10 reports from new or reactivated providers
- Run report review sessions and provide detailed coaching and feedback
- Identify error patterns and summarize trends (what’s wrong, how to fix it, how to prevent it)
- Deliver remedial retraining when quality issues are flagged by VA, Medical Advisory Board, or leadership
- Communicate provider progress by phone and guide improvement plans
- Evaluate readiness and approve providers to open scheduling when appropriate
- Partner closely with Quality Control, Scheduling, and Recruiting teams to keep onboarding smooth
What You Need
- Associate degree required (Bachelor’s preferred)
- 1 year of previous VES Quality Analyst experience (required)
- Comfort coaching professionals, giving corrective feedback, and tracking progress
- Ability to spot quality issues fast and explain corrections clearly
- Tech confidence supporting portal access, records navigation, and report submission workflows
- Home office setup: 20 Mbps+ internet, Wi-Fi or Ethernet, private workspace, adequate power source
Benefits
- Maximus provides equipment
- Compensation follows prevailing wage rates by location (per contract)
- Additional benefits and offerings vary by program (health coverage, retirement, PTO, etc.)
Pay Range
- $23.00–$30.30 per hour
Take the hint in the requirements: this isn’t entry-level training. If someone doesn’t already understand how VES quality review works (or hasn’t done QA in this exact environment), they’ll get screened out.
Happy Hunting,
~Two Chicks…