This role sits in the middle of operations and provider networks. You’ll negotiate one-off rates with out-of-network providers (or contract exceptions with in-network providers) so injured workers can start care on time. It’s a mix of fast problem-solving, persuasive communication, and clean documentation.
About One Call
One Call helps injured workers get the care they need when they need it. Their teams support care coordination and the operational work that keeps services moving.
Schedule
- Full-time
- Remote (remote-first)
What You’ll Do
- Negotiate rates with out-of-network and in-network providers for prospective referrals using established guidelines
- Execute short-term agreements (Single Referral Agreements) when the network can’t staff the referral at contracted rates
- Partner with scheduling to secure a provider quickly and confirm services start on time
- Locate viable out-of-network providers that match operational needs for specific referrals
- Communicate One Call’s value proposition to providers to gain agreement and participation
- Submit strong non-contracted providers to Provider Contracting for potential long-term contracting
- Collect minimum provider qualification documents for Single Referral Agreements
- Submit SRA requests to Provider Data Management
- Maintain clean, clear, concise documentation and task notes
- Communicate start dates and instructions with providers on negotiated files
- Confirm Start of Care for negotiated files
- Meet quality and turnaround time standards and support ad hoc requests as assigned
What You Need
- Associate degree or 1–2 years of experience in lieu of a degree
- Financial acumen with the ability to calculate margins using client and provider pricing
- Comfort negotiating and handling confidential work independently
- Strong verbal and written communication with concise, professional documentation
- High attention to detail and solid problem-solving skills
- General knowledge of workers’ compensation and negotiation principles (or the ability to learn quickly)
- Ability to juggle multiple tasks and stay dependable in a fast-paced environment
Benefits
- Remote-first flexibility
- Time off: 18 days PTO minimum, plus 8 holidays and 2 personal days
- Medical, dental, vision, pet insurance
- 401(k) with match
- Company-paid life insurance, short-term and long-term disability
- Colleague Assistance Program (counseling and financial services)
- One Call Foundation support for unexpected hardships
Compensation
- Salary range: $19.04 – $28.56 per hour
Happy Hunting,
~Two Chicks…