Amnesty International
Job Summary
Amnesty International USA (AIUSA) is the global organization’s presence in the United States. We engage people in the U.S. to fight injustice all around the world, while we also work to protect people’s human rights here in the U.S. Amnesty International USA has more than one million members and activists in all 50 states, who are part of a larger global movement of 10 million people in 150 countries. We are a democratically governed, grassroots membership organization, which means that our members vote on key policy issues and elect our Board of Directors. Some of our members are experts on specific human rights issues, parts of the world, or advocacy areas, and they serve as volunteer leaders. Others are volunteer leaders of local or student groups in towns, universities, states, or regions of the country. Amnesty International USA’s elected Board members, staff, and members work together to lead the organization.
Job Summary
This position sits within the Monthly Giving Team and reports to the Senior Director, Monthly Giving. The Monthly Giving Associate will provide a wide range of support including acquisition, retention and maintenance of the recurring giving program across all integrated channels, as well as providing administrative support. This role is a union position and covered by the Collective Bargaining Agreement with the Communication Workers of America (CWA), Local 1180.
Essential Responsibilities:
- Work closely with Senior Director, Monthly Giving on executing the growth strategies for the program across all channels including but not limited to direct mail, face-to-face canvassing, telemarketing and digital
- Manage the creative and vetting process for all monthly giving communication, ensuring all campaigns are approved and rolled out on time, as well as promptly submitting invoices for the Monthly Giving Department
- Work with Senior Director, Monthly Giving to ensure data integrity of monthly giving file
- Monitor and take action to improve retention of monthly donors, including point of contact for all Member Services inquiries and third-party agency follow through
- Creative development and fulfillment of monthly donor communications driving stewardship and retention
- Provide administrative support of ROI database management for recurring donors, including but not limited to import/integration of cross-channel recurring donor data to maintain accurate records within ROI, update/changes in sustainer frequency, dollar amount, payment method, credit card information, audit/merging of account records, and other fundraising data
- Develop streamlined processes to service the recurring donor file more effectively; leverage new technologies where applicable
- Develop reports monitoring campaign results for the Monthly Giving Department in alignment with team goals
- Work collaboratively with other members of the development team and organization to ensure all activities are coordinated and donor focused
- Thinks strategically, with a strong work ethic, drive to achieve and ability to fulfill short-term and long-term objectives
- Commits to work collaboratively with all constituent groups, including staff, Board members, volunteers, donors, program participants, and other supporters
- This role is remote but requires occasional travel throughout the year
- Other duties as assigned
Qualifications and Experience
Knowledge, Skills, Abilities
- Demonstrates experience in working knowledge on policies, procedures, and terminology of direct response fundraising campaigns
- Knowledge of and experience with nonprofit customer service metrics and best practices
- Experience with canvassing programs is a plus
- Experience working with external vendors is a plus
- Has the ability to independently manage multiple projects, meet deadlines and communicate across a wide variety of stakeholders
- Excellent time management skills
- Excellent written and oral communication skills
- Excellent computer skills using Microsoft Office, highly skilled in use of Excel and Word
- Experience with Fundraising Databases, and ROI
- Excellent interpersonal skills
- Excellent attention to detail for entering data
- Ability to multi-task in a fast-paced environment
- Diplomatic skills to obtain trust, cooperation, and understanding in order to resolve routine problems
Education and Experience
- BA/BS required and at least 2 years Nonprofit fundraising experience in canvassing, telemarketing or direct mail, or equivalent experience
We recognize the valuable skills that can be gained through internships, fellowships, volunteer work, and non-traditional work experience. This experience helps build competencies and knowledge that may translate to our job openings. We seek a diversity of experience and skills for our workplace and encourage people from all backgrounds to apply to our openings.
Amnesty International USA is an equal opportunity employer. AIUSA encourages applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, citizenship, disability, veteran status and record of arrest or conviction, or any other characteristic protected by applicable law. Black people, Indigenous people, people of color; lesbian, gay, bisexual, transgender, queer, and intersex people; women; people with disabilities, protected veterans, and formerly incarcerated individuals are all strongly encouraged to apply.
OUR COMMITMENT AS AN ANTI-RACIST ORGANIZATION AND TO INCLUSION, DIVERSITY, EQUITY AND ACCESSIBILITY (IDEA)
Dismantling white supremacy is central to the fight for human rights in the United States and around the world. As we mobilize staff and activists and work with partners to help transform the multiple systems where oppression operates in the world around us as part of our human rights mandate, anti-racism must be integral to our work. What does that mean for Amnesty International in the United States? It means using our people power to fight injustice and centering the voices and experiences of those most impacted by racist structures, beliefs, and laws. Fundamentally, it means doing our human rights work differently than it has been done before, because we know that who we work with, how we work, the work we do, and ultimately who we are, are all interconnected.
As an international, intercultural, intergenerational and intersectional movement of activists committed to protecting and advancing human rights for all, Amnesty is deeply committed to Inclusion, Diversity, Equity & Accessibility (IDEA). To learn more about how we integrate IDEA into our programs and workplace, visit: https://www.amnestyusa.org/idea/
Remote and Hybrid Workplace Policy
Because the health and safety of our employees and candidates are a top priority, we are currently conducting our hiring process virtually.
Staff, office visitors, and event attendees to be up to date with COVID vaccines before entering AIUSA offices or attending AIUSA events or in-person meetings. If anyone wishing to enter the office or attend our events is not vaccinated, they will need to have tested negative for COVID within 24 hours of entry. We expect that all staff and visitors entering the office or attending AIUSA events will, by accessing our facilities, be attesting that they are vaccinated or that they have tested negative within 24 hours of entry.
Please review the job description, which will state whether a role is hybrid and remote. Some roles may require travel domestically and/or internationally.