ob DetailsLevelEntryJob LocationVoiceNation – Duluth, GARemote TypeOptional Work from HomePosition TypeFull TimeEducation LevelHigh SchoolTravel PercentageNegligibleJob ShiftAnyJob CategoryCustomer ServiceSay hello to your dream job!
Moneypenny manages calls and live chat for businesses of all sizes, from sole-traders right up to multinational corporations. Moneypenny is the world’s leading provider of call answering and live chat solutions, which is why we’re always on the lookout for amazing Receptionists to wow our clients and their customers! The Moneypenny US Division consists of 3 brands (Moneypenny, VoiceNation and NinjaNumber), 10,000 clients, 200 employees and 2 offices from Duluth, Georgia; Charleston, South Carolina; and our headquarters in the United Kingdom.
Started as a family business in the UK in 2000, Moneypenny started life as an answering service with a difference: offering clients one person who they know and trust to look after calls exactly as if based in their office.
In February 2020, Moneypenny joined forces with VoiceNation and NinjaNumber. Moneypenny and VoiceNation both provide virtual receptionist services while NinjaNumber is a market leading business phone app. The Moneypenny US Division now consists of 3 brands, 10,000 clients, 200 employees and 2 offices. Our continued growth means we have plenty of opportunities for people able to provide outstanding customer service to join our team. So what are you waiting for?
Our company is an equal opportunity employer, offering employment without regard to race, color, sex, religion, national origin, age, sexual orientation, disability, or citizenship unless legally required, and provides equal employment opportunity to disabled veterans, and veterans of the Vietnam era.
Who are we looking for?
We are very excited to be continuing to grow our Live Chat Team here at The Moneypenny Group. Handling chats for a varied mix of clients, we are looking for service-focused people, with brilliant written communication skills, who love to be busy, and love chatting! As one of our super-duper Live Chat Receptionists you will be a vital member of our amazing team, and part of a really exciting growing channel.
In return for your commitment, time and energy we will give you a competitive salary, full training, a fun and über-friendly working environment, and an important role within our growing team, and growing we are!What will the role of the Chat Receptionists entail?
- Brilliantly handling live chats for our clients, which involves efficient and accurate responses, while also allowing your personality to shine through
- Responding to each interaction promptly to provide first-class service, which we are proudly known for
- Working with our clients to ensure we are looking after their customers as efficiently and effectively as possible
- Generally being friendly, helpful and positive in all dealings with our customers and our team
What we need from you:
- Brilliant communication skills
- Available to work hours scheduled between 8:00AM to 8:00PM
- Ability to write clearly and concisely to a high standard
- Comfortable with handling multiple screens and technologies at the same time
- Obsessed about providing great service, with the patience to help people who are not familiar with live chat as a channel, and a love of engaging with people
- Ability to spot a ‘hot lead’ and get this over to a salesperson to follow up
- Attention to detail
- Naturally positive and optimistic, with the ability to lift people around you
- Love change and working in a fast-growing environment, demonstrating flexibility in approach· Good typing speed
- Confident approach
- Team player who works collaboratively with others
- Common sense and lots of it
- A sense of humor always helps!
Working in the spirit of Moneypenny’s Trustmarks:
Our incredible business was built on 5 founding principles echoed by the Trustmarks we live by today. Collectively, they set the standard for how we want to be for our clients, our clients’ customers and each other, every day.
• For our clients, we are Loyal and True. Businesses trust us as a supplier because they know we put trust at the heart of everything we do. You have the freedom to build great relationships with everyone around you; be approachable, reliable, hardworking – and always go the extra mile.
• For our clients’ customers we are Simply Brilliant. We believe that what we do really does help businesses work better and improve their customers’ experiences. Be the best possible version of yourself every day; friendly, positive and quick-thinking to achieve the best possible outcomes.
• For our reputation, we are Doing what’s right. You’d never take a risk with your best friend’s front door keys – and this is exactly how we feel about one another. Be brave and always act with integrity; do your very best, but also be respected for demonstrating honesty and never overpromising.
• For our team, we are Together, incredible. As a team, we approach every situation with energy, confidence and a positive spirit. Be a team player with empathy; collectively celebrating the highs, but also know when to pull together and support one another in the face of challenges.
• For our industry, we are Superpowering the future. Technology is allowing us to deliver evermore seamless products and services. Be inquisitive, willing to learn and adapt; know our sector well enough so we’re able to offer reliable and cutting-edge solutions businesses won’t find elsewhere.