Job Details
Description
The Missing Bill Research Clerk – Part-Time investigates potential missing telecom bills in accordance with department procedures by analyzing payment history and when necessary obtaining copies of bills to ensure timely processing.
PRINCIPAL RESPONSIBILITIES AND DUTIES:
- Researches potential missing telecom bills by reviewing payment history and the status of previous payments to determine whether further action is required on vendor notices.
- Contacts vendors via telephone to acquire copy of missing bills, verifying billing address and ensuring any payments have been applied to the proper account.
- Negotiates a date extension for missed payments or arranges alternative solutions to avoid client’s telecom service shut-off and also negotiates for removal of late fees and penalties assessed to the account.
- Prepares and provides written correspondence to the vendor regarding payment details as deemed necessary to resolve the possibility of service shut off.
- Interacts with vendors and other internal research departments to answer questions and to resolve account and billing discrepancies.
- Organizes daily work within the termination research and missing bill databases, utilizing department standards and procedures in prioritizing and identifying the most critical research items.
- Provides and maintains concise documentation of research, as per department guidelines.
- Provides and maintains accurate production task time sheets and updated departmental standards and procedures.
- Performs research related to telecom termination notices and updates vendor addresses, as needed.
- Attends periodic in-house training sessions and department meetings.
- Other duties as assigned.
SKILLS/ABILITIES AND MINIMUM REQUIREMENTS:
- Ability to effectively communicate and maintain a positive composure.
- Possess good interpersonal skills.
- Well-developed organizational skills to handle multiple tasks simultaneously and prioritize work.
- Must have a computer or laptop with internet access.
- Good analytical and problem-solving skills.
- General knowledge of various Microsoft applications.
- Ability to occasionally work in office when requested.
- High school diploma or equivalent required.
- 6 months of previous telephone experience normally acquired working in a customer service or collection position or equivalent work experience.
- General knowledge of the principles and practices of the telecom billing process, preferred.