Job SummaryA Menu Service Specialist contributes to the continued success of our restaurant partners by coordinating menu optimization and facilitating duties that support the execution of each restaurant’s menu. Some of those duties include, but are not limited to: onboarding new partner menus, enhancing restaurant partners’ order value, maintaining menu support, inputting images into menus and minimal photo editing. The specialist must portray excellent writing and interpersonal communication skills and must reflect the Waitr Holdings, Inc. core values.
Essential Functions:
- Administers restaurant onboarding and menu entry
- Helps drive increased restaurant revenue and order value through menu optimization
- Maintains menu support from partner requests
- Image and logo color correcting, cropping, re-naming.
- Inputting logos and images into Waitr Dashboard and Bite Squad Admin Panel
- Achieve high volume daily production goals and meet time-sensitive deadlines
Requirements:
- High school diploma
- Customer service experience
- Proficient in Microsoft Office
- Experience with Google Drive and Google Suite
- Experience with iOS programs associated with Apple applications
- Experience with Waitr / Bite Squad dashboard and admin systems
Additional:
- Excellent verbal and written communication skills
- Proven ability to manage multiple projects at a time while paying strict attention to detail
- Self-motivated and able to thrive in a driven results environment
- Ability to prioritize among completing tasks
- Critical thinking and problem-solving skills
- Excellent time and project management skillsKeen attention to detail
Core CompetenciesNimble: You move fast and accurately in a dynamic environment.Logistical: Proactively seeks and finds ways to provide the highest standards of efficiency.Innovator: Generates and recognizes creative solutions in varying work situations.Team Player: Collaboration and strong communication skills.Effective Communicator: Demonstrates open, honest and respectful written and verbal communication.Results-Oriented: Productively focuses time and resources on activities to produce quality results.Forward-Thinking: Problem solver, do whatever it takes attitude.Strategic Thinker: Views events and possibilities from multiple perspectives. Understands the bigger picture and the interdependencies and effects of other systems.Ethical: Maintains and promotes individual and organization integrity and values in the conduct of all activities.