BOSTON, MA /PARTNER OPERATIONS – PARTNER OPERATIONS /FULL-TIME/ REMOTE
ezCater is the most trusted provider of corporate food solutions and is purpose-built for business. ezCater’s corporate food platform and flexible, scalable food solutions allow organizations to centralize and track their food spend, and fulfill everything from daily employee meals to client meetings and company all-hands. ezCater backs this up with business-grade, best-in-class, customer service and an unmatched nationwide footprint. We’re backed by top investors including Insight, Iconiq, Lightspeed, GIC, SoftBank, and Quadrille.
ezCater menus are the beating heart of our marketplace. At the intersection of both sides of our platform, ezCater menus simultaneously guide our customers to place the perfect order and help our partners grow their catering businesses. Whether customers are looking for BBQ sandwiches for their team building seminar, vegan Korean noodles for their department outing, or a festive holiday meal for their office party, our carefully curated menus provide both the attention to detail and the streamlined experience that lead customers to say, time and time again, that we really do make their lives easier.
Menu Quality Specialists are on the frontlines of quality control for each and every menu on the ezCater platform. Our quality specialists support our mission for an error-free network by reviewing & improving newly transcribed & modified menus to ensure we balance ezCater’s standards & style with our catering partners’ brands — all while keeping both accuracy and functionality for our customers top of mind. They keep a pulse on the team’s quality data, monitoring trends across folks in training and beyond, providing feedback & coaching to help them improve, and ensuring proper procedure as style and regulatory standards evolve.
What you’ll do:
Review & edit ezCater menus for quality & accuracy as they go live on the platform
Revise & maintain our catalog of existing menus as offerings change over time
Provide written & verbal feedback to support both new & veteran teammates as they learn best practices, adjust to new processes, and make quality improvements
Own process enhancements to propel success for our catering partners and efficiency for the team
What you have:
Dedication to the finer details. You’ll be reviewing and correcting menus on multiple platforms and in a variety of formats.
Devotion to upholding our high quality standards while meeting team & individual deadlines.
Experience with editing content. You’ll be examining the fine details to ensure that each menu is customer-ready.
A passion for learning. We created our database of style & standards ourselves, and we’ll expect you to jump in, become an expert, and help us make it better
Excellent verbal and written communication skills. You’ll be providing both verbal and written feedback to peers and our team will count on you to explain processes clearly & coherently.
Growth mindset! A passion for innovation and constantly trying new things – and the curiosity and metrics-driven attitude to track everything you do.
The national cash compensation range for this role is $45,000-$53,000* per year.
*Please note: Final offer amounts are determined by multiple factors, including prior experience, expertise and region & may vary from the amount above. This range does not represent additional compensation benefits (such as equity, 401K or medical, dental or vision insurance).
ezCater does not sponsor applicants for work visas or legal permanent residence.
What you’ll get from us:
You’ll get a terrifically compelling opportunity, in an environment of radical transparency, open access to all the data, and collaborative colleagues at every level of our organization. You’ll also get sane working hours and great flexibility around work/life balance.
Have people in your life – of any age – who always, often, or sometimes need your help? We make room for that. Have a bad thing or a good thing happen to you? We make room for that, too.
Oh, and you’ll get all this: Market salary, stock options that you’ll help make worth a lot, the usual holidays, all-you-can-eat vacation, 401K with ezCater match, health/dental/FSA, long-term disability insurance, remote-hybrid work from our awesome Boston or Denver offices OR your home OR a mixture of both home and office (you choose!), a tremendous amount of responsibility and autonomy, wicked awesome co-workers, cupcakes (and many more goodies) when you’re in one of our offices, and knowing that you helped get this rocket ship to the moon.
ezCater is an equal opportunity employer. We embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. At the same time, we do not employ jerks, even brilliant ones.