ezCater is the most trusted provider of corporate food solutions – a $300+ billion market in the US alone. ezCater is purpose-built for business. ezCater’s corporate food platform and flexible, scalable food solutions allow organizations to centralize and track their food spend, and fulfill everything from daily employee meals to client meetings and company all-hands. ezCater backs this up with business-grade, best-in-class, customer service and an unmatched nationwide footprint. We’re backed by top investors including Insight, Iconiq, Lightspeed, GIC, SoftBank, and Quadrille, and had an up-round in December of 2021 when we were valued at $1.6 billion.
ezCater menus are the beating heart of our marketplace. At the intersection of both sides of our platform, ezCater menus simultaneously guide our customers to place the perfect order and help our partners grow their catering businesses. Whether customers are looking for BBQ sandwiches for their team building seminar, vegan Korean noodles for their department outing, or a festive holiday meal for their office party, our carefully curated menus provide both the attention to detail and the streamlined experience that lead customers to say, time and time again, that we really do make their lives easier.
Menu Quality Specialists are on the frontlines of quality control for each and every menu on the ezCater platform. Our quality specialists support our mission for an error-free network by reviewing & improving newly transcribed & modified menus to ensure we balance ezCater’s standards & style with our catering partners’ brands — all while keeping both accuracy and functionality for our customers top of mind. They keep a pulse on the team’s quality data, monitoring trends across folks in training and beyond, providing feedback & coaching to help them improve, and ensuring proper procedure as style and regulatory standards evolve.
What You’ll Do:
Review & edit ezCater menus for quality & accuracy as they go live on the platform.
Revise & maintain our catalog of existing menus as offerings change over time.
Gather data and report on trends to track progress and drive team & individual development.
Provide written & verbal feedback to support both new & veteran teammates as they learn best practices, adjust to new processes, and make quality improvements.
Own process enhancements to propel success for our catering partners and efficiency for the team.
What You Have:
Dedication to the finer details. You’ll be reviewing and correcting menus on multiple platforms and in a variety of formats.
Devotion to upholding our high quality standards while meeting team & individual deadlines.
Experience with editing content. You’ll be examining the fine details to ensure that each menu is customer-ready.
A passion for learning. We created our database of style & standards ourselves, and we’ll expect you to jump in, become an expert, and help us make it better.
Excellent verbal and written communication skills. You’ll be providing both verbal and written feedback to peers and our team will count on you to explain processes clearly & coherently.
Growth mindset! A passion for innovation and constantly trying new things – and the curiosity and metrics-driven attitude to track everything you do.
The national cash compensation range for this role is $44,000 – $51,000.
*Please note: Final offer amounts are determined by multiple factors, including prior experience, expertise and region & may vary from the amount above. This range does not represent additional compensation benefits (such as equity, 401K or medical, dental or vision insurance).
ezCater does not sponsor applicants for work visas or legal permanent residence.