Support members from home in a stable, Monday-to-Friday role with weekly pay and performance incentives.
About BroadPath
BroadPath delivers customer experience services to healthcare organizations across the country. As a long-standing leader in remote operations, the company focuses on service excellence, transparency, and building connected virtual teams. Their culture prioritizes authenticity, communication, and high-quality support for members and providers.
Schedule
- Full-time, long-term role
- Fully remote
- Training: Monday–Friday, 8:00 AM–4:30 PM EST (4 weeks)
- Nesting: 2 weeks
- Production: Monday–Friday, 9:00 AM–9:30 PM EST
- No weekends
What You’ll Do
- Handle at least 50 inbound calls per day, providing professional and empathetic support
- Assist members, providers, and stakeholders with inquiries, concerns, and plan details
- Educate members on benefits, policies, and procedures
- Maintain strong service quality and a “willing to assist” mindset throughout the workday
- Meet and exceed KPIs including call volume, quality scores, NPS, accuracy, and schedule adherence
- Review updated knowledge base articles and quality feedback during low call volume
- Support occasional outbound calls for member outreach
What You Need
- 1+ year of healthcare or health plan experience
- 1+ year of call center or customer service experience
- High school diploma or equivalent
- Strong communication skills and a customer-first mindset
- Ability to work independently in a remote environment
- Proficiency with Windows and MS Office
- Quiet home workspace with reliable high-speed internet
Preferred:
- Experience with Medicaid Managed Care
Benefits
- Base pay: $14/hr during training and nesting; $16.50/hr after 1 week of production
- Bonus incentives during training and nesting (earn up to $16/hr total)
- Weekly pay
- Fully remote role with long-term stability
- Supportive team culture with on-camera collaboration and coaching
Show up authentically, deliver great service, and grow your skills in a proven remote environment.
Happy Hunting,
~Two Chicks…