BroadPath is hiring Work-from-Home Supervisors to oversee daily operations, guide team performance, and support development in a virtual call center environment. If you have proven leadership experience in customer service or healthcare call centers and thrive on coaching and motivating teams, this role could be the right fit for you.
About BroadPath
BroadPath partners with leading healthcare organizations nationwide, delivering remote solutions in customer support, member services, and more. We pride ourselves on building inclusive, connected remote teams that deliver high-quality service while fostering growth, accountability, and collaboration.
What You’ll Do
- Lead and manage daily, weekly, and monthly activities of your team
- Set clear priorities to meet performance goals, including quality, adherence, service level, and average handling times
- Monitor individual and team performance, providing ongoing coaching and feedback
- Ensure compliance with policies, procedures, and state/federal regulations
- Assist team members with escalated calls as needed
- Oversee team chat to answer questions and clarify priorities
- Collaborate with Workforce Management on scheduling
- Manage both local and remote employees
- Monitor and evaluate team calls regularly for quality assurance
What You Need
- 1+ year of recent experience as a call center supervisor (healthcare member services supervision preferred)
- Proven experience managing employee performance and coaching to call center metrics
- Strong technical skills (Windows, keyboarding, systems navigation, etc.)
- Experience managing support channels including phone, email, and chat
- Excellent verbal and written communication skills
- High school diploma or equivalent
Why BroadPath
- Fully remote work with opportunities to grow your leadership skills
- Competitive compensation based on experience and market data
- A culture built on transparency, diversity, and authentic connections
- Inclusive environment where your leadership and impact are valued
Now Hiring – Remote Supervisors
If you’re an experienced call center leader who’s ready to make an impact in a growing healthcare support environment, BroadPath wants to hear from you.