The opportunity: Parsley Health is seeking a Member Billing Associate to join our team. The Member Billing Associate will be focused on the oversight of our work with external billing vendors and payers, actively collecting payments from members for medical services, and monitoring the A/R and collections components of the business. You will also work with internal teams to resolve payment and billing issues. This role reports into the VP of Commercial Operations. What you’ll do:
- Communicate with patients regarding outstanding balances, questions about their bills, and setting up payment plans when necessary.
- Manage A/R follow ups and resolve billing errors with our external vendors.
- Act as a liaison with internal and external partners to resolve claims and billing issues, including issues with pending, rejected or denied claims, submissions and collections.
- Identify trends or issues and initiate corrective action to improve revenue cycle management.
- Ensure that all payment posting from various payers happens in an accurate and timely fashion.
- Manage protected health information and follow all HIPAA policies and procedures.
- Provide feedback and advice on product/technology/service improvements.
What you’ll need:
- 2+ years in the health tech or medical field in a similar position (experience working in a startup environment is a bonus).
- Excellent communication skills with the ability to communicate professionally with other departments.
- Experience partnering with different payer billing processes and external billing software.
- Experience overseeing appeals process to payers (owned by external billing vendor).
- Comfort in amorphous environments and with constantly evolving priorities.
- Tech-savviness: comfortable adopting new technologies and platforms and efficient in tech-related tasks.
- An ability to work in a fast-paced environment.
Benefits:
- Great compensation package
- Meaningful equity stake
- Complimentary Parsley Health Complete Care membership
- Medical, Dental, and Vision insurance
- 401K + Employer Matching
- Commuter Benefits
- No meeting Wednesdays
- Flexible work environment
- Generous 4+ weeks of paid time off