Help patients get the specialty medications they need by cutting through the red tape: benefits, copay programs, foundations, and coverage barriers. If you’re equal parts empathetic and detail-obsessed, this is a meaningful role where your follow-through directly impacts patient lives.
About Lumicera
Lumicera Health Services, powered by Navitus, is redefining specialty pharmacy with a focus on transparency and stewardship to improve patient well-being. The culture supports creativity and diversity, and the work is built around high-touch, patient-centered care.
Schedule
- Full-time, remote
- Hours: Monday to Friday, 9:30am to 6:00pm
- Pay range: $20.44 to $24.33 per hour
- Remote work not available to residents of: Alaska, Connecticut, Delaware, Hawaii, Kansas, Kentucky, Maine, Massachusetts, Mississippi, Montana, Nebraska, New Hampshire, New Mexico, North Dakota, Rhode Island, South Carolina, South Dakota, Vermont, West Virginia, Wyoming
What You’ll Do
⦁ Serve as a liaison between the pharmacy, insurance providers, and patients to communicate financial assistance options with a high-touch care approach
⦁ Gather, review, and document patient demographics, medication history, and insurance status to identify barriers and eligibility for assistance
⦁ Complete benefits investigations and review coverage opportunities for specialty medications to improve patient access
⦁ Develop working knowledge of payer reimbursement and pharmacy claim patterns with third parties
⦁ Help resolve access issues including formulary and coverage restrictions, copay challenges, and patient assistance program eligibility
⦁ Coordinate with external partners such as payers, manufacturers, PBMs, outside pharmacy teams, and provider offices
⦁ Review complex insurance situations and educate patients, providers, and clinic staff on next steps to secure prescription and medical benefit information
⦁ Follow all legal and ethical compliance standards and support compliance program objectives
⦁ Take on other duties as assigned
What You Need
⦁ High school diploma or equivalent required; associate degree preferred (Health Science, Business, or related field)
⦁ 1+ year of experience preferred in healthcare, insurance, finance, business, or a related environment
⦁ Strong customer service and communication skills with the ability to work respectfully across teams
⦁ Comfort navigating sensitive situations with empathy, accuracy, and confidentiality
⦁ Bonus: CPhT certification preferred
Benefits
⦁ Health, dental, and vision insurance
⦁ 20 days paid time off
⦁ 4 weeks paid parental leave
⦁ 9 paid holidays
⦁ 401(k) with company match up to 5% (no vesting requirement)
⦁ Adoption assistance program
⦁ Flexible Spending Account (FSA)
⦁ Educational assistance plan and professional membership assistance
⦁ Referral bonus program up to $750
This role is for people who don’t quit when the system gets messy.
If you’re ready to advocate, investigate, and help patients cross the finish line to treatment, jump on it.
Happy Hunting,
~Two Chicks…