This role is for someone who can juggle patients, providers, and clients on the phone, solve problems fast, and keep everything documented clean. You’ll handle everything from routine questions to escalations, and you may coach newer teammates along the way.
About One Call
One Call helps injured workers get the care they need when they need it. They’re remote-first and anchored in values like Think Big, Go Fast, Deliver Awe, Win Together, and Care Deeply.
Schedule
Full-time
Remote (United States)
No posting deadline (applications accepted on an ongoing basis)
What You’ll Do
- Serve as the primary point of contact to coordinate medical services and patient care
- Resolve routine and complex inquiries from clients, patients, and providers
- Handle escalations with independent judgment; lead low-to-moderate escalation resolution
- Use root cause analysis to identify what’s really driving an issue and fix it
- Deliver “plus 1” customer care (empathy, accountability, resilience, fairness, etc.)
- Document clear, detailed notes to reduce follow-ups and confusion
- Perform admin work as needed (research, reports, billing support, interpreting data)
- Navigate multiple software systems and meet role-based KPIs
- Mentor or coach less experienced colleagues on handling client interactions
- Follow HIPAA and other regulatory requirements in daily work
What You Need
- 2 years of post-high school education or 3+ years of relevant experience
- Associate or bachelor’s degree preferred (or equivalent combination of experience/training)
- Strong customer service skills and steady phone presence
- Strong verbal and written communication
- Solid computer navigation skills and comfort using multiple systems
- High empathy and people skills, especially in stressful situations
- Ability to work independently and stay organized with follow-up and workload
- Comfortable in a fast-paced environment with productivity expectations
Benefits
- Salary range: $17.50 – $25.35/hour
- Remote-first flexibility
- Time off: 8 company holidays + 2 personal days + minimum 18 days PTO
- Medical, dental, vision, pet insurance
- 401(k) with matching
- Company-paid life insurance and short/long-term disability
- Colleague Assistance Program (counseling + financial services)
- One Call Foundation support during unexpected hardships
Urgency
Applications are accepted on an ongoing basis, so the best move is to apply while the posting is active.
If you’ve done call-center style coordination, healthcare scheduling, patient services, claims support, or heavy phone work, this lines up clean.
Happy Hunting,
~Two Chicks…