This role puts you directly at the heart of patient care support. You’ll help injured workers access the medical services they need, solve issues with compassion, and guide cases to resolution so people can get back to their lives faster.
About One Call
One Call helps injured individuals get the care and support they need by coordinating services across the workers’ compensation space. Their mission-driven team works to improve recovery outcomes through high-touch support, fast action, and collaboration. With a remote-first culture, they focus on empowering employees, investing in wellness, and living their values: Think Big, Go Fast, Deliver Awe, Win Together.
Schedule
- Remote
- Full-time
- Salary: $17.50–$25.35/hr
- Minimum 18 PTO days + 8 holidays + 2 personal days
- Full benefits package
What You’ll Do
- Serve as primary point of contact for medical service coordination
- Resolve routine and complex client and patient inquiries
- Assist with escalations and use root-cause analysis to solve issues
- Provide empathetic, accurate, high-quality service
- Update internal systems and detailed case notes
- Run and interpret reports; support billing/admin tasks as needed
- Meet productivity and quality standards
- Coach/mentor newer colleagues when needed
What You Need
- 2 years post-secondary education OR 3+ years experience
- Strong customer service and communication skills
- Ability to multitask and remain calm under pressure
- High-proficiency navigating software and documenting cases
- Team-oriented mindset with ability to work independently
- Commitment to empathy, accuracy, and privacy standards (HIPAA)
Benefits
- Remote-first work environment
- Medical, dental, vision, and pet insurance
- 401(k) with company match
- Company-paid life & disability coverage
- Employee assistance programs & emergency financial support
- Generous PTO & holidays
Work that matters—and lets you feel it. If you’re motivated by helping people and want stability, purpose, and real growth opportunity, this role is a solid step forward.
Helping others heal starts here.
Happy Hunting,
~Two Chicks…