This is a privacy-first medical records role where accuracy is the job. You’ll process Release of Information (ROI) requests end to end, making sure the right records go to the right authorized people, on time, and fully compliant with HIPAA and company policy.
About Sharecare
Sharecare is a digital health company helping people manage their health through a data-driven virtual health platform. Their teams support members, providers, employers, health plans, and communities with services designed to improve access, engagement, and outcomes.
Schedule
- Full time
- Remote (role listed as Remote GA)
- Productivity and quality standards with daily request processing
- Work involves frequent scanning, transmitting, and documentation tasks
What You’ll Do
Process release of information requests from start to finish, following established procedures and productivity standards
Retrieve medical charts, scan records accurately, and transmit records daily according to request requirements
Date-stamp incoming requests and highlight key details to support efficient processing
Validate requests and authorizations to ensure releases comply with HIPAA, company policy, and the specific authorization
Perform quality checks to ensure accuracy, confidentiality, and proper invoicing
Provide strong customer service by confirming understanding of the request and following through as promised
Handle incoming requests and inquiries as needed (mail, phone, fax)
Maintain working knowledge of state laws and fee structures related to medical records release
Support additional assignments and help with backlogs when needed
Maintain confidentiality and handle privileged information ethically and securely
What You Need
High school diploma or GED
2+ years of experience in a medical records department or similar setting preferred
Strong computer skills, including working knowledge of Microsoft Word and Excel
Excellent organizational skills and ability to multitask
Typing speed of 50 WPM
Comfort using office equipment like fax machines, copiers, and scanners
Self-motivated team player with proven customer satisfaction skills
Ability to learn new equipment and processes quickly
Benefits
Remote role
Healthcare-adjacent experience in ROI processing and HIPAA compliance
Clear procedures, quality standards, and productivity benchmarks
Posted 4 days ago, so it’s active but still fresh. If you’ve got ROI or medical records experience and you type fast, this is worth a serious look.
Happy Hunting,
~Two Chicks…