Support patient privacy and data accuracy with Sharecare, the leading digital health company unifying healthcare into one accessible platform.
About Sharecare
Sharecare is a data-driven virtual health company helping people, providers, employers, health plans, government organizations, and communities optimize well-being. By unifying healthcare information and services into one platform, Sharecare makes high-quality care more accessible and affordable while protecting patient privacy.
Schedule
- Full-time, remote (based in the US; current opening listed for Nevada but multiple locations available)
- Standard business hours with flexibility for client needs
Responsibilities
- Process medical release of information (ROI) requests accurately and efficiently.
- Retrieve, scan, and transmit patient records while safeguarding patient privacy under HIPAA.
- Validate requests and authorizations for release of information.
- Perform quality checks to ensure accuracy, confidentiality, and proper invoicing.
- Respond to incoming requests by phone, fax, or email with excellent customer service.
- Maintain working knowledge of state laws and fee structures regarding medical records.
- Support backlogs or multiple facilities as needed.
- Maintain confidentiality, security, and ethical standards when handling privileged information.
Requirements
- High School Diploma or GED required.
- 2+ years of prior experience in a medical records department or similar setting preferred.
- Proficiency with Microsoft Word and Excel; strong computer skills required.
- Typing speed of at least 50 wpm.
- Ability to operate fax, copier, and scanning equipment.
- Strong organizational skills and ability to multi-task in a fast-paced setting.
- Proven customer service skills; self-motivated and team-oriented.
- Willingness to learn new equipment and processes quickly.
Compensation & Benefits
- Competitive hourly wage based on experience.
- Comprehensive benefits package including medical, dental, and vision coverage.
- Paid time off, holidays, and sick leave.
- 401(k) plan and other employee programs.
Join a company dedicated to making healthcare more connected, accessible, and effective—while ensuring patient privacy and accuracy at every step.
Happy Hunting,
~Two Chicks…