Medical Records File Clerk – Veterans Services

Job Introduction
Medical Record Bookmarkers supporting the Veterans Evaluation Services (VES) administered by Maximus, make an impact everyday by facilitating providers’ review of the veteran’s medical records by providing the pertinent information that is being requested. Bookmarkers have the responsibility of going through an entire medical record and determining what is pertinent to the case using the tools at their disposal and best judgment. Candidates must possess the desire to assist our wounded veterans and service members with a caring, positive, and patriotic attitude. To prepare you for this role, the VES provides paid, comprehensive training which ensures all new employees provide the highest levels of knowledge and professionalism.

Education and Experience Requirements
Primary Responsibilities:

Separate all pertinent information from the Veteran’s medical record
Successfully research and document medical conditions
Communicate with VBMS for CAPRI checks if needed
Make sure the case is complete before the scheduled exam
Maintain the correct status in OMS for each case
Research both common and uncommon medical conditions

Additional Duties and Responsibilities:

Break down and scan physical c-files if needed
Train for both scanning and bookmarking when needed
Occasional special projects from other departments
Stride to achieve quota on a daily basis
Ensure compliance with HIPAA
Attend periodic meetings
Overtime available with overflow of cases


High School diploma or GED equivalent required; some College preferred
Basic computer skills
Proficiency with Microsoft and Adobe programs
Functional knowledge of medical terminology
Attention to detail
Ability to draft proper email correspondence
Ability to multi-task

Home Office Requirements:

Internet speed of 20mbps or higher required (you can test this by going to
Preferred Windows or Mac (no Chromebooks)
OS for Windows – Windows 10 or newer
OS for Mac – Big Sur (11.0.1+); Catalina (10.15); MacOS (up to 12.5) or newer
Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
USB plug and play wired headset with a microphone and noise suppression
Private work area and adequate power source
A second monitor is highly recommended for most positions