Our mission: eliminating every barrier to mental health.
Spring Health is a comprehensive mental health solution for employers and health plans. Unlike any other solution, we use clinically validated technology called Precision Mental Healthcare to pinpoint and deliver exactly what will work for each person — whether that’s meditation, coaching, therapy, medication, and beyond.
Today, Spring Health equips over 800 companies, from start-ups to multinational Fortune 500 corporations, as a leading and preferred mental health service. Companies like General Mills, Guardian, Bain, and Instacart use the Spring Health platform to provide mental health services to thousands of their team members globally. We have raised over $300 million from prominent investors including Kinnevik, Tiger Global, Northzone, RRE Ventures, Rethink Impact, Work-Bench, William K Warren Foundation, SemperVirens, Able Partners, True Capital Ventures, and a strategic investor, Guardian Life Insurance. Thanks to their partnership, our current valuation has reached $2 billion.
Ready to do the most impactful work of your life? Learn more about what motivates us and the ways we work to see if this is the right place for you: Our Values
Our privacy policy: https://springhealth.com/privacy-policy/
We are looking for an experienced Medical Records Coordinator to join our Care Support team that will report directly a Care Support Manager. You will be focused on Medical Records processing. Some of the tasks you will be responsible for will be: sending out patient authorization forms, retrieving medical files, and following up on pending medical record requests and maintaining a basic understanding of HIPAA regulations surrounding release of information.
What you’ll be doing:
Uploading records requests and patient authorization forms including processing medical record requests
Building relationships with providers, patients, and internal teams (Care Navigation, Provider Leads, etc.) for the purposes of medical records management
Provide weekly metrics on new, in progress, and completed medical records requests
Daily duties include answering phones, responding to emails, and assisting with patient support tickets as needed in a remote environment
Follow HIPAA guidelines while ensuring the confidentiality of patient PHI
Maintain a consistent workflow by processing all requests within 24-48 hours of receipt for assigned release of medical records tickets
Monitor incoming requests received through various means and subsequently reporting any suspicious release of medical records requests
Assist with other ad hoc operational efficiency projects as needed
What we expect from you:
A minimum of 1 year experience in a similar role (Medical Records department)
Advanced understanding of medical terminology, and HIPAA
Outstanding communication and interpersonal abilities
Strong attention to detail with excellent organizational and time-management skills
Experience with MS Office/Google Sheets/Google Doc
Comfortable in rapidly changing environments and with constantly evolving responsibilities.
Tech-savvy: very comfortable adopting new technologies and platforms and efficient in tech-related tasks.
Excellent written and verbal communication skills.
Able to multi-task and context switch!
The target salary range for this position is $26.05-$31.15 per hour and is part of a competitive total rewards package including stock options, benefits, and incentive pay for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.
LI-Remote
Don’t meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Spring Health we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this or other roles!
Benefits of working at Spring Health
Focus on total health including:
Generous medical, dental, vision coverage available day 1 + access to One Medical.
12 yearly no-cost visits to the Spring Health network of therapists and medication management providers for you and your dependents.
Unlimited paid time off, 12 paid holidays throughout the year, and 10 sick days
4-4.5 months of fully paid parental leave.
$500 per year Wellness Reimbursement.
Supporting you financially through:
Our People team benchmarks all salaries using the Radford Global Compensation Database for technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure all of our team members are paid equally and competitively.
On top of competitive and benchmarked salary, Spring Health offers incentive pay (based on role), and equity that begins vesting after one year with the company.
Employer sponsored 401(k) match of up to 2% after 90 days of employment.
Creating a culture you can thrive in:
Flexible work arrangements:
60% of Spring Health team members work fully remote while 40% work in a hybrid model from our New York City offices.
Calm Fridays: no meetings, no distractions, just time for you to get work done.
$200 per year donation matching to support your favorite causes.
Our team members have created five employee resource groups thus far and looking to add on more
In addition to finding people who are truly excellent at what they do, we take our values at Spring Health seriously:
Members Come First: We are genuine member advocates.
Move Fast to Change Lives: We build with urgency and intention.
Take Ownership: We extend trust and hold ourselves accountable.
Embrace Diverse Teams & Perspectives: We find strength in the diversity of cultural backgrounds, ideas, and experiences.
Science Will Win: We will achieve impact by innovation and evidence based frameworks.
Candor with Care: We are open, honest and empathetic.