Join a USA Today Top 100 Workplace & Best in KLAS Team!
About RSi
At RSi, we’ve proudly supported healthcare providers for over 20 years, earning recognition as a Best in KLAS revenue cycle management firm and a USA Today Top 100 Workplace. Our reputation is built on delivering exceptional financial results for providers—while fostering an unbeatable work culture for our team. Here, your performance is valued, your growth is prioritized, and your contributions make a meaningful impact every day.
Schedule
- Pay Range: $17–$18 per hour
- Monday–Friday, 8:00 AM–5:00 PM EST
- Fully Remote
Responsibilities
- Serve as the primary contact for patients with insurance coverage, claims, authorizations, and billing questions.
- Provide clear, accurate information on benefits, co-pays, deductibles, and out-of-pocket costs.
- Assist patients with denied claims and explanation of benefits (EOBs).
- Resolve insurance and billing discrepancies promptly and professionally.
- Educate patients on prior authorizations, in-network vs. out-of-network services, and benefits usage.
- Investigate and resolve patient concerns, collaborating with internal departments as needed.
- Work closely with billing and insurance verification teams to resolve coverage issues.
- Follow up with patients and carriers to ensure timely resolution.
- Document all communications in the EHR or CRM system accurately.
- Maintain a patient-first, empathetic approach in all interactions.
- Identify recurring issues and recommend process improvements.
- Meet performance metrics including service level (89%+), ASA (<30 seconds), and abandonment rate (<2%).
- Perform other related duties as assigned.
Requirements
- High school diploma or equivalent required; associate degree or relevant coursework in healthcare administration preferred.
- 1–2 years of customer service experience required; prior work in a medical office or insurance setting strongly preferred.
- Familiarity with commercial, Medicare, and Medicaid plans, terminology, and claim processes.
- Strong organizational and problem-solving skills with attention to detail.
- Excellent verbal and written communication skills.
Benefits
- Competitive pay with room for professional growth.
- Fully remote role with a consistent Monday–Friday schedule.
- Collaborative, performance-driven culture with strong leadership support.
- Mission-driven work supporting essential healthcare providers.
- National recognition as a leader in healthcare revenue management.
Physical Requirements
- Extended periods of computer work.
- Ability to occasionally lift items up to 15 pounds.
What to Expect When You Apply
Once your application is received, you’ll be invited to complete an initial skills assessment. Completing this step promptly positions you for an interview and demonstrates your commitment to excellence.
We believe in creating exceptional teams, and this process ensures every member at RSi has the opportunity to thrive and grow.
Ready to be part of something special? Apply now and join our team!
Happy Hunting,
~Two Chicks…