Own the full life cycle of patient accounts and drive timely, accurate claim resolution in a fast-paced revenue cycle environment.
About Conifer Health Solutions
Conifer Health Solutions, part of the Tenet and Catholic Health Initiatives family, brings more than 30 years of experience in revenue cycle management and healthcare operations. Conifer partners with hospitals, health systems, physician groups, and employers across 135+ regions to improve financial performance, strengthen patient experience, and support value-based care.
Schedule
- Fully remote role
- Full-time, call-center style environment
- Must meet productivity, quality, and compliance benchmarks
- Occasional meetings, trainings, and special project assignments
Responsibilities
- Manage a portfolio of patient accounts from creation through final payment
- Follow up on claim submissions, remittances, denials, and disputed balances
- Contact insurance payors, patients, attorneys, and internal stakeholders to resolve outstanding issues
- Access payer portals and internal systems (ACE, VI Web, IMaCS, OnDemand) to research account status
- Correct and update insurance, demographic, contract, and billing information
- Request medical records and documentation as needed to support account resolution
- Identify payor trends, delays, and systemic issues; escalate when necessary
- Document all actions in the patient accounting system with clear, concise notes
- Maintain daily productivity goals and quality standards
- Support teammates during backlogs or absences
- Ensure full compliance with federal/state regulations and managed care requirements
Requirements
- High School diploma or equivalent (college coursework in business or accounting preferred)
- 1–4 years of medical claims and/or hospital collections experience
- Understanding of Commercial, Managed Care, Medicare, and Medicaid claims
- Familiarity with UB04 and HCFA 1500 billing forms
- Strong analytical skills and ability to make sound decisions
- Clear written and verbal communication
- Intermediate Microsoft Office skills (Word, Excel)
- Typing speed minimum: 45 wpm
- Ability to work independently and manage a fluctuating workload
Benefits
- Pay: $15.80–$23.70 per hour (based on experience and location)
- Potential signing bonus for qualified new hires
- Time and a half on Conifer-observed holidays
- Medical, dental, vision, disability, and life insurance
- Paid vacation and sick leave (minimum 12 days annually)
- 401(k) with up to 6% employer match
- 10 paid holidays per year
- FSA, HSA, dependent care options
- Employee Assistance Program and employee discount programs
- Additional voluntary benefits: pet insurance, legal services, accident/critical illness coverage, eldercare resources, long-term care, and more
Happy Hunting,
~Two Chicks…