This is a classic insurance follow-up and denials role: you’re working claims after submission to commercial carriers, chasing down holds, denials, underpayments, and missing info until the claim gets resolved. If you’re detail-obsessed, can live in queues, and don’t fold on phone calls with insurers, it’s a solid remote lane.
About Digitech (Sarnova Family)
Digitech provides billing and tech services for the EMS transport industry and operates under the Sarnova family of companies.
Schedule
Full-time, 100% remote
Monday–Friday, standard business hours
Team operates on Eastern Time
Equipment provided, but you must use your personal phone for outbound calls to insurance carriers
What You’ll Do
- Work pending/on-hold/denied/incorrectly paid claims with commercial insurance carriers
- Identify root causes for holds and denials and take action to resolve
- Request and submit additional documentation or information to insurers
- Support appeals when needed
- Handle correspondence (mail/email) and process refunds when necessary
- Keep work moving in a high-volume, deadline-driven environment
What You Need
- Strong attention to detail and follow-through (this job is basically “close the loop” all day)
- Solid computer skills (Outlook, Word, Excel)
- 40 WPM typing minimum
- Comfort managing heavy volume and tight daily deadlines
- Confident, calm phone communication with insurance reps
- Organized, able to prioritize and multitask
- Bonus if you’ve worked somewhere with monitored calls/metrics and didn’t melt under it
Benefits
Competitive pay (not listed)
Comprehensive benefits package (details not listed)
401(k) plan
EEO employer
Quick reality check: this is not “customer service vibes.” It’s revenue-cycle grind work. If you hate repetitive follow-up, denials, and insurer phone tag, you’ll hate this. If you like resolving puzzles, tracking outcomes, and clearing backlogs, you’ll do well.
Happy Hunting,
~Two Chicks…