Join a team where people come first and your expertise makes a difference.
About Vital Care
Vital Care is the premier pharmacy franchise business serving patients with chronic and acute conditions since 1986. With over 100 locally owned infusion pharmacies and clinics in 35 states, we specialize in bringing care to underserved and secondary markets. Our mission is to improve the lives of patients and healthcare professionals through industry-leading support, training, and operations guidance.
Schedule
- Full-time, 100% remote within the United States
- Standard weekday hours
- Requires a dedicated home workspace and self-directed workflow
Responsibilities
- Accurately and promptly create and submit medical, pharmacy, and third-party vendor claims to primary and secondary payers
- Resolve rejected claims to ensure successful resubmission and reduce denial rates
- Maintain ready-to-bill delivery tickets, updating statuses for RCM and franchise communication
- Document case activity, communications, and correspondence in CareTend for complete and accurate records
- Share medical billing expertise to improve training, policies, and procedures for the RCM team
- Support revenue cycle management by identifying gaps, recommending solutions, and ensuring compliance
- Perform additional related duties as assigned
Requirements
- 2–5 years of home infusion billing and/or collections experience
- High School Diploma; additional specialized training in intake, pharmacy/medical billing, and/or collections preferred
- Proven understanding of multi-payer billing and collections processes
- Strong organizational skills and attention to detail, with post-billing and post-payment investigative experience preferred
- Proficiency with MS Office and pharmacy applications
- Excellent verbal and written communication skills
- Ability to work independently and meet production/collection targets
- Experience in an infusion suite setting and/or prior remote work is a plus
Benefits
- Comprehensive medical, dental, and vision coverage
- Flexible spending and health savings accounts
- Paid time off, personal days, company-paid holidays, and volunteer days
- Paid parental leave
- Company-paid basic life insurance and long-term disability, with optional voluntary coverages
- 401(k) matching and tuition reimbursement
- Employee Assistance Program (EAP) for mental health, financial, and legal support
- Professional development and growth opportunities
- Employee referral program
Join Vital Care
Be part of a mission-driven organization that values inclusion, growth, and your professional success.
Happy Hunting,
~Two Chicks…