Bring your clinical expertise to a growing healthcare startup that’s reimagining how care is delivered. This role blends patient-facing support with behind-the-scenes operations, giving you the chance to impact both the member experience and team workflows.
About Sana Benefits
Sana is a modern health plan built for small and medium businesses. Since 2017, we’ve been cutting wasteful healthcare spending while delivering better access to quality care through efficient financing structures and integrated technology. Backed by top venture firms, our mission is simple: make healthcare easy for everyone.
Schedule
- Full-time, remote role based in the US
- Required shift: 9am–5pm CT, with flexibility for business needs
- Collaborate across clinical, support, and product teams
What You’ll Do
- Support providers with medication requests, prior authorizations, referrals, and pharmacy coordination
- Prepare and maintain accurate patient charts, confirm eligibility, and match patients to the right providers
- Manage diagnostic test orders, labs, and secure transfer of results while safeguarding PHI
- Coordinate Durable Medical Equipment (DME) requests at the lowest cost
- Track preventive screenings and lab results to keep chronic care programs proactive
- Answer inbound patient calls, provide clear guidance, and direct them to the right care level
- Collaborate with Care Navigation, Customer Support, and Product/Engineering to improve workflows and patient experiences
- Uphold HIPAA standards and confidentiality at all times
- Take ownership of a project or program (e.g., Chronic Care Management, Team Operations Enablement)
What You Need
- 5+ years as a Medical Assistant, preferably in telehealth or virtual care
- High school diploma or GED required; associate degree preferred
- Medical Assistant Certification a plus
- Knowledge of EMR systems, telehealth workflows, and healthcare operations
- Proven ability to streamline requests, referrals, and lab coordination
- Strong understanding of HIPAA compliance and patient confidentiality
- Excellent communication skills with empathy and clarity
- Highly organized, adaptable, and resourceful with strong attention to detail
- Ability to balance patient-facing responsibilities with operational support
Benefits
- Hourly pay: $30–$33.65 per hour
- Stock options in a rapidly scaling startup
- Medical, dental, and vision insurance
- 401(k) and HSA plans
- Parental leave and wellness program
- Flexible vacation policy and remote work stipend
- Career growth opportunities in a dynamic startup environment
Step into a role where patient care meets innovation.
Help make healthcare easier—for providers, patients, and businesses.
Happy Hunting,
~Two Chicks…