If you’re good at keeping two grown adults from setting the whole kitchen on fire, this one’s for you. B-Stock is hiring a Mediator to handle buyer/seller disputes using a directive shuttle mediation model (you talk to one side at a time). You’ll resolve order issues like shipping problems, shortages, “not as described,” and you’ll flag abuse of the dispute process.
About B-Stock
B-Stock is a major B2B re-commerce platform connecting retailers/brands with buyers for returned, trade-in, and overstock inventory. Big volume, lots of transactions, and a heavy emphasis on trust and process.
Schedule
Remote (USA)
Full-time
(Hours not listed)
What You’ll Do
- Manage disputes for a portfolio of assigned clients and learn each client’s policies
- Use critical thinking, negotiation, basic math, and due diligence to determine fair resolutions
- Communicate clearly with buyers and sellers (email/phone), setting expectations and keeping it moving
- De-escalate high-stress situations while staying objective
- Spot trends and partner with Account Managers to recommend policy/process improvements that reduce disputes and improve buyer experience
- Flag suspected abuse of the dispute process for internal review
What You Need
- Bachelor’s degree required
- Basic mediation training or equivalent coursework
- Strong written and verbal communication
- Decision-making based on sound reasoning, results-oriented, self-managed
- Collaborative mindset (cross-team work is part of the job)
- Proficiency with web-based tools + Microsoft Office, strong Excel comfort
- Solid basic math/accounting understanding
- Strong time management, organization, persuasion, and customer service skills
- Interest in building a career in dispute resolution
Nice to Have
- Experience de-escalating high-stress situations
- Knowledge of retail/liquidation/wholesale or ecommerce/online auctions
- Experience with shipping claims, returns, mobile sales/returns
- Second language proficiency
Benefits
- Competitive comp + bonus and equity/options
- Medical, dental, vision
- 401(k) match
- PTO
- Remote work options
- Continuing education support
- Team events/off-sites (and unlimited office snacks if you’re ever onsite)
Pay
$20.19 – $24.04 per hour
My honest read: this is case management + customer conflict + policy enforcement. If you hate saying “no” clearly, you’ll drown. If you can be empathetic and firm without getting emotionally hooked, you’ll cook here.
Happy Hunting,
~Two Chicks…