If you’re sharp with Excel, obsessive about details, and you like work that feels like solving puzzles with real money on the line, this role fits. You’ll help move client accounts through settlement by organizing large data sets, coordinating with creditors, and making sure every number and document is correct.
About [Company Name]
This organization supports clients through the debt settlement process by negotiating with creditors and managing settlement workflows. The team runs on accuracy, follow-through, and professional communication, because one missed detail can slow everything down.
Schedule
On-site (Southfield, MI 48033)
Full-time
Role includes frequent communication with creditors via phone, email, and fax
Heavy Excel use and documentation management
What You’ll Do
• Sort and filter large Excel data pools to identify accounts that match settlement criteria
• Build and maintain relationships with creditors, collection agencies, and debt buyers
• Organize negotiations and follow up consistently on accounts in progress
• Calculate settlement payment options based on client budgets
• Communicate with creditors efficiently via phone, email, and fax
• Review settlements for accuracy and ensure they meet internal guidelines
• Confirm settlement payment information and document accuracy before processing
• Upload settlement and payment plan documentation to client files
• Coordinate exchanging account lists with third parties when needed
• Add and manage payments, including voided settlements that require renegotiation
• Maintain professionalism, strong attendance, and consistent performance standards
What You Need
• High school diploma required (BA preferred) or equivalent experience/training
• 2+ years experience in customer service, collections, document auditing, or quality assurance (preferred)
• Intermediate Excel skills and comfort working with large spreadsheets
• Strong organization, follow-through, and attention to detail
• Ability to communicate clearly in writing and verbally
• Basic math skills (percentages, rates, ratios) and comfort verifying calculations
• Intermediate computer skills (Word, Excel, general internet navigation)
Benefits
• [Not listed in posting]
If you’re the type who triple-checks the numbers because you know mistakes cost time and trust, you’ll do well here.
This job rewards precision and follow-through. If that’s you, apply now.
Happy Hunting,
~Two Chicks…