SUMMARY: This position provides administrative support to Full Circle’s management and marketing team. Primary duties will include high call volume handling at times, marketing outreach, assisting accounts receivable, social media management and data entry.
ESSENTIAL FUNCTIONS:
- The below statements are intended to describe the general scope of work being performed by this position. This is not a complete listing of all duties and responsibilities required. Other duties may be assigned.
- Provide administrative support to the CEO, management and marketing team
- Making and returning a high volume of calls for the Ticket to Work program
- Marketing outreach
- Assist Accounts Receivable and Accounts Payable when needed, submitting compiled documents and invoices to funders such as state vocational rehabilitation agencies
- Assist with managing social media platforms
OTHER FUNCTIONS MAY INCLUDE:
- Research internet, newspapers, agencies, and other resources for job leads for the Ticket to Work program
- Outreach to potential partners/states and explain FCES services
- Initiate and maintain ongoing personal contacts with a variety of business and industry representatives
- Perform other duties as assigned
EDUCATION and/or EXPERIENCE:
- High School Diploma required; preference given with AA or BA/BS in Human Services Field
- Bilingual preferred
- IT experience preferred
QUALIFICATION REQUIREMENTS:
- Knowledge of office management systems and procedures
- Microsoft 365 experience (OneNote, Teams, Outlook, Excel, Word, PowerPoint)
- PC proficiency
- Experience in Accounts receivable, Accounts Payable and collections
- Experience in a call center environment, marketing and/or sales
- Excellent time management skills and the ability to prioritize work
- Strong attention to detail and problem-solving skills
- Must be able to maintain confidentiality
- Must be able to pass a Social Security Suitability clearance and drug test
LANGUAGE SKILLS:
- Ability to effectively communicate in oral and written communication to beneficiaries, internal staff, external stakeholders, and providers.
- Ability to effectively present information and respond to questions from internal staff, beneficiaries, external stakeholders, and providers.
MATHEMATICAL SKILLS:
- Ability to perform basic mathematical operations to include addition, subtraction, multiplication and division. Ability to compute rate, ratio and percentage.