This is a client-facing operations and relationship management role supporting Sharecare HDS audit contracts. If you can manage payor relationships, keep projects moving, track metrics, and own invoicing/collections without letting details slip, this is your lane.
About Sharecare
Sharecare is a digital health company helping people unify and manage their health through a data-driven virtual health platform. Their work supports providers, employers, health plans, government organizations, and communities, with a focus on improving outcomes and expanding access to care.
Schedule
- Full time
- Remote
- Client-facing role with internal coordination across teams
- Limited travel may be required for client meetings
What You’ll Do
Act as the primary point of contact for assigned payor customers
Manage relationships, internal communication, workflow, and completion of Audit Line of Business contracts
Coordinate with Sales on customer agreement specifics and ensure alignment on expectations
Communicate with customers throughout project scope, including data feed issues, metric performance, and status calls
Generate reports and track key metrics and performance using company tools
Prepare, proof, and edit documents and spreadsheets (Excel-heavy)
Own financial tasks tied to the Audit line, including invoicing and collections
Attend and participate in client meetings and provide updates to stakeholders
Serve as backup for other responsibilities as needed and take on additional duties as assigned
What You Need
Bachelor’s degree preferred (or equivalent experience)
High proficiency in Microsoft Office, especially Excel and PowerPoint
Strong reporting skills with the ability to translate data into clear updates
Ability to prioritize tasks, manage workflow changes, and drive projects to completion
Strong written and verbal communication skills with a professional client-facing presence
Typing speed of 50 WPM
Ability to work independently while collaborating with internal teams
Helpful (Not Required)
Release of Information (ROI) experience
Healthcare knowledge
Benefits
Remote role
High-visibility customer-facing work with ownership of contracts, metrics, and financial follow-through
Opportunity to grow within a fast-moving digital health organization
This posting is 30+ days old, which usually means one of two things: either the role is hard to fill, or they’re waiting for the right person who’s strong in Excel, client management, and healthcare ops. If you match that, don’t assume it’s dead, assume they’re picky.
Happy Hunting,
~Two Chicks…