Description
Introduction
Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as an LSL LIS Support Analyst II WFH today with HCA Healthcare.
Benefits
HCA Healthcare offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
- Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
- Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
- Free counseling services and resources for emotional, physical and financial wellbeing
- 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
- Employee Stock Purchase Plan with 10% off HCA Healthcare stock
- Family support through fertility and family building benefits with Progyny and adoption assistance.
- Referral services for child, elder and pet care, home and auto repair, event planning and more
- Consumer discounts through Abenity and Consumer Discounts
- Retirement readiness, rollover assistance services and preferred banking partnerships
- Education assistance (tuition, student loan, certification support, dependent scholarships)
- Colleague recognition program
- Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
- Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location.
Come join our team as an LSL LIS Support Analyst II WFH. We care for our community! Just last year, HCA Healthcare and our colleagues donated $13.8 million dollars to charitable organizations. Apply Today!
Job Summary and Qualifications
The LIS Support Analyst II is a key member of the Lab Information System (“LIS”) Team, a group of highly productive LIS analysts in a “work from home” model with the primary goal of supporting the LAB and associated modules on the Meditech platform. This is a high-performing team that works cohesively as we maintain, implement, and optimize the laboratory information system to support laboratories and patients served in hospital and freestanding ER facilities across our divisions, in alignment with the Laboratory Service Line’s goals and initiatives.
The position requires a strong work ethic, a desire to learn and grow, and the ability to manage and prioritize multiple responsibilities. Attention to detail and keen judgement are crucial to this role. The LIS Support Analyst II will need to be able to trouble-shoot problems through investigation, collaboration, and creative problem solving, and should be well-versed in CAP (College of American Pathologists) and other regulatory bodies’ requirements.
The successful LIS Support Analyst II will be an effective communicator with great customer service skills in order to build strong working relationships with the teams we support. The LIS Support Analyst II will continue to grow to become a subject matter expert to resolve incidents and fulfill requests received from the laboratories throughout the division.
GENERAL RESPONSIBILITIES
- Troubleshooting and documentation of incidents and change requests, with appropriate escalation as required.
- Performance of dictionary maintenance, testing, and documentation according to team standards.
- Performance of daily and monthly system checks and reference lab maintenance.
- Performance of system validations, monthly and bi-annual system verifications required by CAP and other regulatory bodies in ensure the integrity of our systems.
- Production system support including On Call responsibilities (rotated among LIS team).
- Performance of system validation and regulatory compliance documentation and support of laboratory teams during CAP (College of American Pathologist) and other regulatory inspections.
- May support other divisions as needed.
- Active participation in meetings of the division LIS Team, willing to ask questions and offer opinions.
- Promotion of system security and patient confidentiality and monitoring compliance.
- Building of strong relationships with core customer base (lab directors and med techs, etc.).
- Adherence to HCA Code of Conduct and Mission & Value Statement
- May provide project work support with deadlines that must be met
- Performance of other duties as assigned.
EXPERIENCE REQUIRED:
- One to three years Laboratory Information Systems experience.
- Experience with building and maintaining an LIS
PREFERRED:
- Proficiency with Meditech 5.6 Lab modules
EDUCATION
- Bachelor’s Degree Preferred
REQUIRED KNOWLEDGE, SKILLS & ABILITIES:
- Understanding of clinical operations and processes
- Understands pertinent JCAHO, HIPAA, and CAP guidelines
- Demonstrated ability to establish and build strong relationships across a broad range of personality types
- Demonstrated ability to communicate effectively with clinical and information technology personnel verbally and in writing
- Demonstrated customer orientation
- Excellent leadership and teaching abilities
- Demonstrated advanced computer skills
- Must be able to drive to assigned sites to complete work
Preferred:
- Proficiency in various programming and clinical application reporting tools
- Customer service orientation and/or training
CERTIFICATE/LICENSE:
- Licensing or credentials within specific clinical specialty preferred, if available.
- Possession/Maintenance of specialty clinical licensure is strongly desired. Valid state driver’s license and proof of auto insurance, if applicable.
PHYSICAL DEMANDS/WORKING CONDITIONS: Requires prolonged sitting, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports. Work is performed in an office environment. Work may be stressful at times. Contact may involve dealing with angry or upset people. Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergency situations. Travel between facilities in a geographic zone may be required.
OSHA CATEGORY: The normal work routine involves no exposure to blood, body fluids, or tissues (although situations can be imagined or hypothesized under which anyone, anywhere, might encounter potential exposure to body fluids). Persons who perform these duties are not called upon as part of their employment to perform or assist in emergency care or first aid, or to be potentially exposed in some other way.
ITG transforms healthcare and gives people healthier tomorrows. We deliver information technology strategy, support, and solutions. ITG improve and enhance patient care and business operations. We deliver services at administrative locations, data centers, and hospitals. The facilities we support are located in 20+ states and the United Kingdom. Our team works to move healthcare forward. We do this by seeking, embracing, developing, and delivering technology for patient care.
HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.