Long Term Disability Case Manager

Symetra Financial

About the role

Make timely, accurate, and customer-focused Long-Term Disability claim decisions. Work closely with clinical, vocational, employer, financial, and other informational internal and external sources to capture data, compare it to the contract and documents, conduct an analysis, and engage peers and management. Communicate verbally and in writing and fully use the claim system with accurate and comprehensive information.

LTD claim decisions handled by this position can be quite complex and because these claims can have an elongated duration and the dollar amounts exponentially impact what is due, the risk exposure to the corporation can be substantial. Develops solutions requiring analysis and research or takes a new point of view using existing solutions. The level of independent judgement assigned to this position increases over time.

What you’ll do

  • Make timely, accurate, LTD new and ongoing claim decisions. Work closely with relevant clinical, vocational, employer, financial, and other information. Compare the information to the terms, limitations, and conditions of the contract and applicable procedural documents and render the claim decision as quickly as possible.
  • Document the claim systems in an accurate and comprehensive manner while maintaining maximum levels of efficiency. Prepare and disseminate written and verbal communication to assorted internal and external sources. Prepare, update, and utilize a claim management plan to attain the most appropriate outcome.
  • Remain in full compliance with regulatory requirements. Demonstrate an above average level of proficiency in LTD product and claim administration techniques. Remain fully aligned with operational standards. Meet or exceed claim team operational metrics
  • Maintain an outstanding level of genuine caring and compassionate customer service throughout all interactions. Take appropriate actions to earn the claimant’s and employer’s trust and confidence. Anticipate customer needs and take action
  • Work as a team to support one another through flexibility, collaboration, creating a positive work environment, consistently maintaining professionalism and integrity, actively taking steps to develop high morale, and demonstrating a dedication to perfection.

What we offer

We don’t take a “one-size-fits-all” approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.

  • Flexible work and telecommute arrangements
  • Wellness program offering employees a variety of resources crafted to assist you in reaching and maintaining your optimum health
  • Paid time away options to accommodate your needs and life’s events, including vacation (our favorite), illness, caring for a family member, volunteering, the birth or adoption of a child and more
  • Ongoing learning and skills development through our college tuition assistance, professional education certification programs and more
  • Give back to your community and double your impact through our company matching and/or participate in our company-wide week of service each June


Salary Range: $49,000-$81,700 plus eligibility for annual bonus program


Who you are:

  • 6 – 36 months of LTD claim experience
  • Knowledge of federal and state regulations governing our products and services
  • High School Diploma
  • Familiarity with disability claim management concepts, excellent understanding of medical terminology/pathology/anatomy
  • Actively pursuing a New York Independent Adjuster license is a plus.
  • Possessing or actively pursuing industry professional designations (e.g., FLMI, CPDM, etc.) is a plus.
  • Strong aptitude with Microsoft Office and other software applications.

We empower inclusion

At Symetra, we’re building a place where every employee feels valued, respected, and has opportunities to contribute. Inclusion is about recognizing our assumptions, considering multiple perspectives, and removing barriers.

We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.

In a complex industry, we strive for clarity.

Symetra is a dynamic and growing financial services company with 60 years of experience and customers nationwide. In our daily work delivering retirement, employee benefits, and life insurance products, we’re guided by the principles of VALUE, TRANSPARENCY AND SUSTAINABILITY. That means we provide products and services people need at a competitive price, we communicate clearly and honestly so people understand what they’re getting, and we build products that stand the test of time. We work hard and do what’s right for our customers, communities and employees. Join our team at Symetra to meaningfully contribute to a world where more people have access to financial freedom.

Work Authorization

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.