Be the first line of help for a national mortgage team, without leaving home. As a Loan Support Administrator, you’ll field questions from Loan Officers, Processors, and other staff, helping them solve loan-level issues and keep files moving.
About CrossCountry Mortgage
CrossCountry Mortgage (CCM) is one of the nation’s leading retail mortgage lenders, with 7,000+ employees and 700+ branches serving all 50 states, D.C., and Puerto Rico. They’re known for fast growth, a strong culture, and an entrepreneurial environment where local teams get real support instead of red tape. You’ll be part of a company that invests in its people and its tech for the long game.
Schedule
- Full-time, remote role (USA)
- Operates on Eastern Time hours to support the East Coast region
- Standard weekday schedule with flexibility based on support volume
What You’ll Do
- Answer inbound phone calls coming into the Loan Support team and log each request in the internal ticketing system.
- Provide daily loan-level support to company employees via phone, email, virtual channels, and the internal ticketing system.
- Guide Loan Officers, Loan Processors, Underwriters, and others on how to use loan origination systems and services.
- Help staff find answers on loan eligibility, lending guidelines, and loan program questions.
- Perform administrative tasks within the loan origination system for specific loan files.
- Track tasks, activities, and time spent within the ticketing system to keep work organized and visible.
- Collaborate with teammates and coordinate with subject matter experts in Underwriting, Closing, Secondary, Compliance, IT, and other departments to resolve issues.
What You Need
- Associate’s degree or equivalent combination of education and experience, preferred.
- At least 2 years of experience providing direct support and/or customer service to internal employees or customers.
- 1–2 years in a mortgage production role (such as Loan Processor, Loan Officer, Loan Officer Assistant, Closer, Funder, Disclosure Desk, or Underwriter).
- Experience using Encompass360 Banker’s Edition in a production role, preferred.
- Experience using a ticketing system to handle support questions, preferred.
- Solid knowledge of mortgage loan origination activities, loan programs, and regulatory requirements.
- Strong customer service, communication, and problem-solving skills.
- Proficiency with Microsoft Word, Excel, and Outlook.
Benefits
- Hourly pay range: 18.00 to 20.00 dollars, with room for growth based on experience and performance
- Medical, dental, and vision insurance
- 401(k) plan
- Company-provided short-term disability
- Employee assistance program and wellness program
- Remote work with support from a national mortgage organization
Roles like this are ideal if you know mortgages and enjoy being the go-to problem solver behind the scenes—so don’t sit on it.
If you’re ready to be the calm, knowledgeable voice that keeps loans on track, this one’s worth a serious look.
Happy Hunting,
~Two Chicks…