Help homebuyers get to “clear to close” from wherever you are. This fully remote Loan Processor role lets you use your mortgage experience and Portuguese–English skills to keep loans moving smoothly and customers informed every step of the way.
About CrossCountry Mortgage
CrossCountry Mortgage (CCM) is one of the nation’s leading retail mortgage lenders, with 7,000+ employees, 700+ branches, and lending in all 50 states, D.C., and Puerto Rico. They’ve been recognized multiple times for fast growth and strong culture, with an entrepreneurial environment where local teams are supported, not micromanaged. You’ll be joining a company that invests in its people, its tech, and its long-term growth.
Schedule
- Full-time, remote across the United States
- Standard weekday schedule with flexibility based on pipeline and business needs
- Occasional overtime or varying hours as needed to meet loan deadlines
What You’ll Do
- Review and analyze borrower credit, employment, income, and assets to ensure loans meet program guidelines before underwriting.
- Assemble complete, accurate loan files in proper order for underwriting review.
- Verify all required documentation and complete loan checklists to keep files audit-ready.
- Confirm applications are complete and accurate, flagging potential underwriting issues early.
- Prepare loan approval summaries and Forms 1008 and 1003, ensuring all information is correct.
- Communicate directly with Loan Officers, borrowers, and Underwriters to obtain initial and missing documentation.
- Review loans for compliance with RESPA, TIL, HMDA, Reg. B, and other mortgage-related regulations and prepare required disclosures.
- Order and track third-party items such as Property Survey, Flood Certificate, Title Commitment, and payoff statements.
- Confirm all vendor orders and invoices are complete and uploaded to the borrower’s electronic file.
- Manage a pipeline of active loans, completing and submitting reports within required turn times.
- Support loan set-up as needed and document all file-related communication in the conversation log.
- Help train and support new Loan Processors and other processing team members as requested.
- Partner with Closing, Secondary Marketing, and Servicing to clear outstanding suspense items from investors.
What You Need
- Fluency in Portuguese and English, with the ability to communicate clearly with customers and teammates who may speak only one language.
- High School Diploma or equivalent.
- At least 5 years of residential mortgage processing experience.
- Experience using Encompass.
- Working knowledge of RESPA and general understanding of mortgage and consumer lending regulations (including Regulation Z, Regulation B, and related loan documents).
- Familiarity with DU, LP, Microsoft Office, and Windows-based systems.
- Strong math and analytical skills.
- Excellent written and verbal communication skills.
- Strong prioritization, time management, and ability to work in a fast-moving, deadline-driven environment.
Benefits
- Hourly pay range: 24.04 to 28.84 dollars per hour, plus potential bonus eligibility
- Medical, dental, and vision coverage
- 401(k) plan
- Company-provided short-term disability
- Employee assistance program and wellness program
- Remote work with support from a national mortgage team
Roles like this don’t stay open long—especially fully remote positions with strong pay and benefits.
If you want to process loans from home while supporting borrowers in both Portuguese and English, this is a strong move.
Happy Hunting,
~Two Chicks…