Help homebuyers get to the closing table by owning the loan file from application to clear-to-close. This fully remote Loan Processor role is ideal if you love digging into income, assets, and credit and you’re confident communicating in both English and Portuguese.
About CrossCountry Mortgage
CrossCountry Mortgage (CCM) is a national retail mortgage lender with 700+ branches and loans serviced in all 50 states, D.C., and Puerto Rico. The company is known for its fast-paced, entrepreneurial culture, strong top-down transparency, and a focus on helping employees grow while delivering an exceptional borrower experience.
Schedule
- Full-time, remote (USA)
- Standard business hours, with flexibility for volume and deadlines
- Occasional overtime as needed to meet closing dates
What You’ll Do
- Perform a thorough pre-underwrite review of borrower credit, employment, income, and assets based on program guidelines.
- Assemble complete, accurate loan files in proper order for underwriting.
- Verify required documentation and complete loan checklists before submission.
- Ensure the 1003, 1008, and loan approval summaries are accurate and consistent.
- Communicate with Loan Officers, borrowers, and Underwriters to obtain initial and missing documentation.
- Review loans for compliance with RESPA, TIL, HMDA, Regulation B, and related mortgage regulations and prepare required disclosures.
- Order and track third-party items such as property surveys, flood certificates, title commitments, and payoffs.
- Confirm all vendor orders and invoices are received and documented in the borrower’s e-file.
- Manage a pipeline of active loans, including status reporting and turn-time expectations.
- Assist in loan set-up, closing, secondary marketing, and servicing to clear suspense items with investors.
- Document all file-related communication in the conversation log.
- Help train and support new processors and other processing staff as needed.
What You Need
- Fluency in Portuguese and English, with the ability to clearly communicate in both languages.
- High school diploma or equivalent required.
- Minimum 5 years of residential mortgage processing experience.
- Experience with Encompass LOS.
- Working knowledge of RESPA and general mortgage/consumer lending regulations (including Regulation Z and Regulation B).
- Familiarity with DU, LP, Microsoft Office, and Windows.
- Strong math, analytical, and problem-solving skills.
- Excellent written and verbal communication skills.
- Strong prioritization and time management skills in a deadline-driven environment.
Benefits
- Competitive hourly pay range: approximately $24.04–$28.84/hour (plus bonus eligibility where applicable).
- Medical, dental, and vision coverage.
- 401(k) with company contribution.
- Company-provided short-term disability and employee assistance program.
- Wellness program and additional company benefits (details provided by employer).
If you’re an experienced bilingual Loan Processor who knows how to keep files clean and closings on track, this is your sign to make a move.
Level up your mortgage career from home and get in the mix.
Happy Hunting,
~Two Chicks…