Help borrowers get to the closing table with less stress and fewer surprises. As a Loan Officer Assistant, you’re the operational backbone behind the mortgage sales team, keeping files moving, borrowers informed, and closings on track.
About CrossCountry Mortgage
CrossCountry Mortgage (CCM) is a nationwide retail mortgage lender with 7,000+ employees and 700+ branches serving all 50 states, D.C., and Puerto Rico. They’ve been recognized multiple times on the Inc. 5000 list of fastest-growing private companies and are known for a transparent, supportive, and entrepreneurial culture. CCM builds real careers in mortgage, not just jobs.
Schedule
- Full-time, remote (USA)
- Standard weekday schedule aligned with branch and borrower needs
- Must be available to handle time-sensitive loan milestones and closing timelines
What You’ll Do
- Support Loan Officers with day-to-day tasks to increase loan production and improve borrower experience.
- Review mortgage loan applications and documentation; handle phone and computer work, printing, copying, scanning, emailing, and shipping documents as needed.
- Review disclosure packages, create rate disclosure and re-disclosure packages, and deliver them to borrowers.
- Review full loan files, flag potential issues, and notify the Loan Officer and/or processor before problems escalate.
- Clarify and correct information by contacting borrowers via phone, email, and other channels.
- Provide general clerical and phone support to Loan Officers and processors as needed.
- Help manage a pipeline that can include conventional, FHA, VA, USDA, 203K, and reverse mortgage loans.
- Deliver appraisals and property valuations to borrowers and obtain proof of receipt.
- Track outstanding conditions on all loan files and follow up with customers to collect missing items on time.
- Coordinate with title companies and borrowers to help schedule and facilitate timely closings.
What You Need
- High school diploma, GED, or equivalent.
- At least 1 year of mortgage-related experience involving direct customer contact.
- Previous sales support experience preferred.
- Salesforce experience preferred.
- Strong communication and customer service skills; comfortable speaking with borrowers, title, and internal teams.
- Solid prioritization, organization, and time management skills in a deadline-driven environment.
- Proficiency with Microsoft Office applications.
Benefits
- Hourly pay range: $14.42 – $21.16 (with room for growth based on performance and experience).
- Medical, dental, and vision insurance.
- 401(k) retirement plan.
- Company-provided short-term disability.
- Employee assistance program and wellness program.
- Supportive culture with clear growth paths inside mortgage lending.
If you are detail-oriented, people-focused, and ready to be the person who keeps loans moving forward, this is your lane.
Happy Hunting,
~Two Chicks…