Support mortgage loan officers and borrowers across multiple loan programs. Help prepare docs, track files, communicate with customers, and keep the pipeline moving toward timely closings.
About the Company
CrossCountry Mortgage is a top national mortgage lender with 7,000+ employees and branches across the U.S. Known for its transparent, collaborative culture and growth-focused environment.
Schedule
- Full-time, remote (USA)
- Standard business hours
- Occasional overtime based on pipeline needs
Responsibilities
- Review loan applications and supporting docs
- Deliver disclosures, re-disclosures, and required borrower paperwork
- Track outstanding items and follow up with customers
- Coordinate with title companies to schedule closings
- Support pipeline of conventional, FHA, VA, USDA, 203K, and reverse mortgage loans
- Assist with appraisal delivery and proof-of-receipt collection
- Provide general support to loan officers and processors (calls, email, data entry, files, scanning, printing, uploading docs)
- Help resolve file gaps and escalate issues when needed
- Maintain excellent borrower communication throughout the loan process
Requirements
- High School Diploma or GED
- 1+ year mortgage experience with borrower interaction
- Loan processing / sales support experience preferred
- Salesforce experience a plus
- Strong customer service and communication skills
- Able to prioritize tasks, meet deadlines, and manage fast-moving files
- Proficient in Microsoft Office
Pay & Benefits
- $24.03 – $31.25/hr
- Bonus eligible
- Medical, dental, vision
- 401(k)
- Company-paid short-term disability
- Wellness and employee support programs
Happy Hunting,
~Two Chicks…