Support employers and CPAs nationwide by troubleshooting payroll-to-ledger issues and providing top-tier customer service in a fast-moving HR tech environment.
About Paychex
Since 1971, Paychex has been a leader in simplifying HR, payroll, and benefits for American businesses. Our award-winning technology, advisory services, and people-first culture help companies support their employees and stay compliant. We’re committed to innovation, growth, and creating an inclusive workplace where every employee can thrive.
Schedule
- Full-time
- Remote
- May require mandatory overtime during peak seasons
Responsibilities
- Handle inbound and outbound calls supporting the General Ledger Reporting Service
- Troubleshoot issues for clients and CPAs across payroll, ledger integration, and accounting workflows
- Assist clients with entering new setup information and ensuring accuracy
- Provide PC and software support including file downloads, edits, imports/exports
- Support accounting software like QuickBooks, Peachtree, Creative Solutions, and Datafaction
- Use clear accounting terminology with CPAs while translating concepts for clients with less experience
- Manually prepare accounting data when systems are unavailable
- Maintain detailed call logs and email documentation
- Assist in developing and delivering training programs for new and current employees
Requirements
- High School Diploma required; college degree preferred
- 2 years of small-business accounting experience (bank reconciliation, payroll, budgeting, cash flow monitoring)
- Strong communication and customer service skills
- Comfort supporting third-party accounting software
- Proficiency with Microsoft Excel
- Strong problem-solving skills and ability to work independently
Benefits
- Salary Range: $43,680 – $47,840 annually
- Medical, dental, and vision coverage
- 401(k) with employer match
- Tuition reimbursement
- Paid time off and company holidays
- Wellness programs and mental health resources
- Volunteer time off
- Career development through award-winning training programs
Support business owners and CPAs, solve real accounting challenges, and build a long-term career with a company that invests in your growth.
Happy Hunting,
~Two Chicks…